The company for which I work is putting in a new Remedy ARS version: 7.1.00 Patch 002 200802011900. The persons/users have been imported in the the old naming convention and before go-live it has been decided to change person/user name to the same as our AD login.
So... I found rrrLoginConv but I am obviously missing the point (or key info) because it runs, but no changes occur. Here is pertinent info: running from laptop, not the server. Slow, but the logfile shows no error based on that. Text file entries created in TextPad (these people/users do exist) gord_gray = grayg roland_renaud = roland james_robertson = robertso Command line minus login info: rrrLoginConv remdev login password loginTest1.txt ALLFORMS -debug - logfile test1.log When logged in as the user in the command line I can add, change, remove people and users. This runs, and as promised -debug creates a prolific log file. Sample from the CTM:People form: Processing form CTM:People Form CTM:People, list of fields to convert 1000000069 char HR ID 1000000032 char CC Business Fax 1000000045 char Local Home 1000000046 char GEOnet 1000000024 char Nick Name 1000000035 char Desk Location 1000000051 char Area Pager 1000000127 char Default Zip/Postal Code 1000000028 char CC Business 1000000033 char Area Business Fax 1000000031 char Extension Business 1000000074 char Site ID 1000000042 char Local Mobile 1000000926 char PIN Pager NT 1000000029 char Area Business 1000001262 char Web Access ID 1000000946 char Area Pager NT 1000000053 char PIN Pager 260141102 char Contact Type 1000000948 char Local Pager NT 1000000054 char Corporate ID 1000000020 char Middle Initial 1000000052 char Local Pager 1000000019 char First Name 1000000654 char Employment Status 1000000041 char Area Mobile 1000000040 char CC Mobile 1000000044 char Area Home 1000000039 char Site Zip/Postal Code 1000000947 char CC Pager NT 1000000122 char Home Zip/Postal Code 1000000034 char Local Business Fax 1000000188 char Cost Center 15 char Status History 1000000030 char Local Business 1000000036 char Mail Station 1000000021 char Title 1000000043 char CC Home 1000000018 char Last Name 1000000050 char CC Pager Form CTM:People, 3406 entries found Form CTM:People, 0 of 3406 entries changed, time 0:07:28 and from User: Processing form User Form User, list of fields to convert 102 char Password 117 char Authentication Login Name Form User, 1 entries found Form User, 0 of 1 entries changed, time 0:00:06 So... can anyone spot where I am going wrong? I am new to Remedy ARS and perhaps the changes are hiding out somewhere and need to be 'activated' but I had thought the 'merge' would do this. Thanks much, Christine _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
