We do it with a straight simple Escalation that runs each day at 1 AM Run If: ( 'Create Date' < ($TIMESTAMP$ - (4 * 86400))) AND ( 'Message Type' = "Incoming") Run Process Action: Application-Delete-Entry "$SCHEMA$" $Email ID$
Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of npeterson Sent: Thursday, April 03, 2008 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: Incoming emails building up and crashing email engine. I appreciate the reply, sorry for my ignorance but I just can't figure out where to set up the Archive Delete. Can you point me to this area of the application? Thanks. Brittain, Mark wrote: > > I only retain incoming & error email for three days by running an > Archive Delete from Source on the Email Messages form. That should do > it for you. I run this once a day. If I remember correctly you have to > space the archives at least an hour apart. > > I am on ARS 6.3 but I would think this should be the same. > > Good Luck > Mark > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of npeterson > Sent: Wednesday, April 02, 2008 11:31 AM > To: arslist@ARSLIST.ORG > Subject: Incoming emails building up and crashing email engine. > > I am running ARS 7, and have it set up to receive incoming emails. > What has been going on is that when I look in the AR System Email > Message I can see that the incoming emails are building up, but never > removing themselves. > After a large amount has built up the incoming email system quits > accepting these messages and incidents are no longer created off of > the incoming emails. If I delete what is in there and then restart the > email service, all pending emails are received and all incident are > created. If I daily open up AR System Email Messages and delete all > incoming messages there is no problem. When or Remedy consultants were > out here I think I saw them work on a form that should purge these > incoming emails on a defined schedule, however I cannot find that > form. Can anyone comment on my issue, and help me find that form name? > > Thanks > > np > > -- > View this message in context: > http://www.nabble.com/Incoming-emails-building-up-and-crashing-email-e > ng > ine.-tp16447310p16447310.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > ______________________________________________________________________ > __ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > This e-mail is the property of NaviSite, Inc. It is intended only for > the person or entity to which it is addressed and may contain > information that is privileged, confidential, or otherwise protected > from disclosure. Distribution or copying of this e-mail, or the > information contained herein, to anyone other than the intended > recipient is prohibited. > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Incoming-emails-building-up-and-crashing-email-eng ine.-tp16447310p16467561.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
