Has the MAC address changed on the server or, if there are 2 network cards is it now picking a different one than before. You can check this out via the licence tool by trying to add a new license.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio Sent: 10 April 2008 14:56 To: arslist@ARSLIST.ORG Subject: Licensing Error Message - Production Down Importance: High Good Morning All, I hope someone has seen this before or can help me trouble shoot this issue. We lost some network connectivity in our datacenter due a software bug last night and our network team needed "applied a code upgrade to the core devices". Once the network crashed we recieved the following entries in the arerror.log, "Wed Apr 09 20:12:40 2008 [DBNETLIB][ConnectionRead (recv ()).]General network error. Check your network documentation. (SQL Server 11) Wed Apr 09 20:13:59 2008 390635 : Failure while trying to connect to the SQL database. Please ensure the SQL database is running or contact the Database Administrator for help (ARERR 550) Wed Apr 09 20:13:59 2008 Wed Apr 09 20:13:59 2008 390635 : Cannot initialize contact with SQL database (ARERR 551) Wed Apr 09 20:13:59 2008 Stop server Wed Apr 09 20:13:59 2008 390635 : AR System server terminated -- fatal error encountered (ARNOTE 21) Wed Apr 09 20:14:01 2008 390600 : This version of the Action Request System (R) is ready for use or evaluation without purchasing or activating an authorization key. For unlimited capabilities, contact your sales representative. (ARNOTE 27)" We can log into our system but we get licensing error messages when trying to select any of the application consoles, "The application is not licensed : BMC:Atrium CMDB (ARERR 9858) The preceding message occurred during the execution of active link CHG:SHR:Set_DatasetName_Default -- action 1. (ARNOTE 1101)". I've tried removing the multilicense file but that didn't help. We are running AR applications v 7.0.01 patch 006 in a windows shop, Server 2003 SQL 2005. The application and database are on seporate servers. I've logged a call with BMC support, but it's been an hour and half with no update. Thanks, Lou ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
