Hi Sandra, Try setting the Target Location to 'to-file:'
Then, on the Report Information tab: Destination -> 'to-file: <file path and name>' Operation -> 'Run' The <file and path name> could be hard coded or set to the value of a field that you build in some way. In my app users specify the file path on a field on the form driving the report but the file name is fixed (but with the date appended) so the Destination field is set to 'to-file: $CSVFilePath$/Computer CIs $DateAsCharacter$.csv'. As you can see, I am generating csv files but presume that Crystal reports should be able to be saved in the same way. Cheers Peter > UNCLASSIFIED > > We are using ARS 6.3 patch 21 > Windows Server 2003 > SQL 2000 > Help Desk 5.5 > > > I have an Active Link that runs from a button. > When employed, this is the workflow: > > If Action 1 > Open Window > Window Type: Report > Target Location: New > Qualification: ( 'Status Display' != "Resolved" ) AND ( 'Status Display' > != "Closed" ) > > Report Information: > Report Type: Crystal > Name: Morning Report > Target: File > Operation: Create > Location Reporting Form > > > Works like a charm. > > Can I automate the save to file without a person selecting the "Save to" > properties? > > > Sandra Hennigan > > OSD Enterprise Remedy Administrator > Office # 703-602-2525 x248 > > Apparently, there is nothing that cannot happen today. Mark Twain > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black > Sent: Thursday, April 24, 2008 9:51 AM > To: arslist@ARSLIST.ORG > Subject: Re: Can you export to a csv file from Mid Tier? > > > Brian, > > The Open Window action (for running a Report) requires several inputs: > > 'Window Type' = "Report" > 'Target Location' = "New" or "Current" (your choice) > 'Server Name' > 'Form Name' > 'Form View' ( not sure how this one matters) > > Then you have 4 other tabs of things to fill out for this action: > Qualification, Sort Info, Report Information. > > I was speaking of a filed on the Report Information tab. 'Target :' and > NOT the 'Target Location: ' field in the "header" of the action. But I can > see how my description was not 100% complete. ( Your current value is > likely "File".) > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > On Thu, Apr 24, 2008 at 9:25 AM, Sokol, Brian <[EMAIL PROTECTED]> > wrote: >> Hi Carey, >> >> Thanks. By Target are you referring to the Target Location setting in >> the Open Window settings? I changed that value from New to to-file: >> POSInventory.csv but still get the same result. It defaults to >> Report.rpt. I am hoping I am doing something wrong here that can >> easily be corrected. >> >> Brian >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> >> >> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black >> Sent: Wednesday, April 23, 2008 11:24 PM >> To: arslist@ARSLIST.ORG >> Subject: Re: Can you export to a csv file from Mid Tier? >> >> Brian, >> >> You can do it... it is just not obvious.... >> >> You need to supply the "Target" string (in the WindowOpen action) >> like this... >> >> to-file:<space> >> >> No "<space>" is not in the string, but you need a white space >> character there for it to work right. >> >> If you also want to specify the actual file name then the target >> would >> be: >> >> to-file: some.csv >> >> If the file name presented is a *.csv then the report will output to >> csv. If it is *.xml.. then xml >> If it is anything else... then I think you get report (rpt) format. >> >> >> ( I forget where or when I learned this... but I remember it being a >> very obscure (and accurate) source.) >> >> HTH. >> -- >> Carey Matthew Black >> Remedy Skilled Professional (RSP) >> ARS = Action Request System(Remedy) >> >> Love, then teach >> Solution = People + Process + Tools >> Fast, Accurate, Cheap.... Pick two. >> >> >> On Wed, Apr 23, 2008 at 3:29 PM, Sokol, Brian <[EMAIL PROTECTED]> >> wrote: >> > ** >> > >> > Jason, >> > >> > One last question. I am trying to setup a simple means for a >> manager > to run an export of a query in Remedy. I can now run a >> query, select > Report, select the report, change the output to >> export etc. Too > complicated for this person. I created an AL to run >> a report. Problem > is if you select Destination as File there is no >> where to have Remedy > export the data as a CSV. It always selects >> RPT and there is no way to >> >> > over ride it from the Mid Tier that I can see. In the user tool you >> > can change the file type to CSV before saving and it works. Do you >> > know any way to force this on the Mid Tier? > >> > Brian >> > >> > ________________________________ >> > >> > From: Action Request System discussion list(ARSList) >> > [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller >> > Sent: Wednesday, April 23, 2008 2:25 PM >> > >> > >> > To: arslist@ARSLIST.ORG >> > Subject: Re: Can you export to a csv file from Mid Tier? >> > >> > >> > >> > ** That is interesting that support doesn't know about this. For one >> > I would think it is a pretty common issue. Anybody who has upgraded >> > their pre >> > 7 server would experience it (unless a Unix installer uses a > different >> >> > mapping that updates or overwrites). Maybe not many people have >> tried >> >> > exporting to Excel? Second we resolved this ourselves at my last >> job > but I am pretty sure that we told support exactly what we did >> to fix > it when closing out our ticket. I guess the solution didn't >> make it > any further then the incident record (ISS03165279 for >> anybody on the > inside who may want to look it up). > >> > We just fixed it on our server here. Here is what we did: >> > >> > Updated configuration record Request ID: 000000000000001 for AR > System >> >> > report type. >> > >> > Changed Run Command value >> > From: >> > >> /servlet/NativeReportServlet?O=$RPTOP$&U=$USR$&P=$PWD$&Q=$RPTQUERY$&QR >> > > =$RPTQOVR$&S=$RPTSVR$&F=$RPTFORM$&VW=$RPTVIEW$&VWEXT=$RPTVIEWEXT$&APP= >> > > $RPTAPP$&R=$RPTNAME$&RF=$RPTFILE$&LOC=$LOC$&TZ=$TIMEZONE$&LNG=$LANGUAG >> > E$&CTRY=$COUNTRY$&enc=$RPTENC$ >> > >> > To: >> > > /servlet/NativeReportServlet?O=$RPTOP$&U=$USR$&P=$PWD$&Q=$RPTQUERY$&QR >> > > =$RPTQOVR$&S=$RPTSVR$&F=$RPTFORM$&VW=$RPTVIEW$&VWEXT=$RPTVIEWEXT$&APP= >> > > $RPTAPP$&R=$RPTNAME$&RF=$RPTFILE$&LOC=$LOC$&TZ=$TIMEZONE$&LNG=$LANGUAG >> > E$&CTRY=$COUNTRY$&enc=$RPTENC$&DT=$RPTDEST$&CS=$RPTCHARSET$ >> > >> > Let me know if this works for you. >> > >> > Jason >> > >> > >> > On Wed, Apr 23, 2008 at 6:36 AM, Sokol, Brian <[EMAIL PROTECTED]> >> wrote: >> > >> > > ** >> > > >> > > Thanks Jason, >> > > >> > > Yes it is an upgraded server. I opened a tkt with BMC support but >> > > they >> > were clueless. They kept insisting it was a problem with my report >> > (even though I get the same error on all reports). It is getting more >> > and more difficult to prove there is a bug. Please let me know if you >> > come up with a solution. >> > > >> > > Brian >> >> <snip> >> >> > > > From: Action Request System discussion list(ARSList) >> > [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian >> > > > Sent: Saturday, 19 April 2008 3:34 a.m. >> > > > To: arslist@ARSLIST.ORG >> > > > Subject: Can you export to a csv file from Mid Tier? >> > > > >> > > > >> > > > >> > > > ** >> > > > >> > > > I thought this was now possible? I am on ver 7.1. I have a >> report > > > for > the form I am using. In the Report window I >> selected Destination File > and Report Format CSV. When I click Run a >> get a window to name the > file. That all works up to that point. >> When I click Ok after naming > the file I get an >> > error: >> > > > >> > > > Report Error >> > > > Failed To Perform Action >> > > > >> > > > Am I doing something wrong here? >> > > > >> > > > Brian Sokol >> > > > Manager, Desktop Services >> > > > Scholastic Inc. >> > > > 557 Broadway >> > > > NY, NY 10012 >> > > > (212) 343-6494 >> > > > http://www.Scholastic.com > > __________________________________________________________________________ > _____ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
