Chandru These were existing Escalations imported to the server. I have been able to modify them for change of WSDls.
Yes I can call the WS using soapUI. Unfortunately we are still running 6.3 so I am not sure the same hot fix will apply but I am now at the stage where I am going to have to log a call with BMC.... :( Thanks M Mark Rushton IBM Global Services Remedy Engineering & Development Team Email: [EMAIL PROTECTED] Tel: 01962 822863 Mob: 07930 336843 Chandre Gowda <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 01/05/2008 17:01 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalations crashing server.... ** Mark, Were these escalations built newly, or were they existing prior. Also are you able to invoke the WS with a SOAP tester ? We faced similar issues with ARS 7.0.1 patch 6 while integrating with Businessware. The server used to crash without any information in the logs, remedy acknowledged it as a bug and gave a hotfix. Cheers, Chandru On Thu, May 1, 2008 at 10:50 AM, Mark Rushton <[EMAIL PROTECTED]> wrote: ** Hi Guys I am having some problems with escalations calling web services.... As soon as they are enabled they crash arserverd!!! Running :- ARS 6.3 patch 23 AIX5.3 Oracle 9.2 This escalation is calling an external (to the company lan) web service but I am having a similar problem with another one calling an internally hosted service. Initially I thought it was all Escalations but have narrowed it down to those that are either calling a web service directly or setting a flag for a filter to call a web service. This is happening on a new server that was cloned - I have had some issues with this anyway.... I have run every single log I can think of but still found nothing.... Where else can I look? Anyone got any ideas please? Cheers Mark Rushton IBM Global Services Remedy Engineering & Development Team Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
