Hello Gary, Reading down to your first example I would try " 'Submitter' = " + $USER$ To get your expected result: 'Submitter' = Bob.Smith I believe your second example is similar. Try entering the following then save your Set Field workflow: "'Related PR' = "+ $Request ID$
If you close out the workflow and then reopen you will probably see the parenthesis added where needed. Hope this helpful for you. Ed LeBlanc, RAC, ITIL Sr. Solutions Consultant AttivaSoft 10440 little Patuxent Parkway Suite 200 Columbia, MD 21044 Office 904-619-3685 Cell 904-607-9387 Fax 410-715-0848 www.AttivaSoft.com <http://www.attivasoft.com/> Check out the new AttivaSoft blog page at: http://www.AttivaSoft.com/wordpress ________________________________ From: Action Request System discussion list(ARSList) on behalf of Gary Opela (Corporate) Sent: Mon 5/5/2008 12:29 PM To: arslist@ARSLIST.ORG Subject: Re: Bug in 7.1 set fields? ** For some reason, remedy isn't parsing it. Whenever I hit Save, remedy should add the parenthesis in my statement, but it's not. I tried adding them manually, and it keeps giving me a qualification error at the end of my line. I tried using the following: (((("'Related PR'" + " = ") + """) + $Request ID$) + """) Which, to me at least, should set the field to 'Related PR' = "0000000000001" if I'm on ticket 1. Remedy is having issues parsing it for some reason, I cannot tell why though. If I enter the same statement in my set fields, but without the parenthesis, then remedy just accepts it without issue. It is not, however, adding the parenthesis like it should. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI® Level 3 Rated Company ________________________________ From: Gary Opela (Corporate) Sent: Monday, May 05, 2008 11:11 AM To: 'arslist@ARSLIST.ORG' Subject: Bug in 7.1 set fields? Does anyone know if there is a bug in 7.1 no patch with set fields? I'm trying to get a field to display the following: 'Submitter' = $USER$ (except for $USER$ is expanded, to say Bob.Smith) So, I do the following: Set Field Query String = " 'Submitter' = " + """ + $USER$ + """ It then sets the field to: 'Submitter' = " + $USER$ + " So, I try: Set Field Query String = " 'Submitter' = " + """$USER$""" It sets the field to: 'Submitter' = "$USER$" (it's still not expanding. Option 1 should be the one that works, I thought). Eventually, after several different tries, I re-visit: Set Field Query String = " 'Submitter' = " + """$USER$""" And now, all of the sudden, it sets the field to: 'Submitter' = "Bob.Smith" I'm not sure why it works now, but not later. The problem I'm having, is I'm trying to do this on a new active link, but I cannot get it to work at all. Anyone have any suggestions? I need to set a Query String = 'Related ID' = $Request ID$, which I'm using in an External call in a table field. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI® Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ............................................................................................... RIGID Systems, LLC., a leading IT Services Management Consultancy and Systems Integrator has rebranded and will be doing business from this point foreword as AttivaSoft. The corporate rebranding to AttivaSoft is the result of more than six (6) months of strategic brand analysis of the IT marketplace. AttivaSoft will continue to offer ITIL compliant, Service Management solutions with an emphasis on best practices implementations. ............................................................................................... _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
