The support console is sourced in the SHR:ConsolidatedList form. You will need to look at the workflow that pushes to there when a Help Desk record is created, and ensure that workflow fires when you import your tickets.
Rick On Tue, May 13, 2008 at 10:01 AM, Heinzel, Jamie <[EMAIL PROTECTED]> wrote: > ** > > I'm looking for some assistance in importing from a csv into HPD:HelpDesk > to create tickets as part of a batch process when a new user is set up. I > have the import working, but it doesn't seem that the tickets are showing up > in Remedy User. They show up if I do a search for open tickets, but they > aren't showing up in the support console for some reason. > > > > I can provide any additional information that is needed to help out. > > > > If someone has done this before or if someone can point me in the right > direction it would be great. > > > > Thanks in advance, > > > > Jamie > > ------------------------------ > This communication may contain confidential Protected Health Information. > This information is intended only for the use of the individual or entity to > which it is addressed. The authorized recipient of this information is > prohibited from disclosing this information to any other party unless > required to do so by law or regulation and is required to destroy the > information after its stated need has been fulfilled. > > If you are not the intended recipient, you are hereby notified that any > disclosure, copying, distribution, or action taken in reliance on the > contents of these documents is strictly prohibited by federal law. If you > have received this information in error, please notify the sender > immediately and arrange for the return or destruction of these documents. > > > ______________________________________________________________________ > This email has been scanned by VCPI Managed Email Content Services, > powered by MessageLabs technology. > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
