Howard:

What version of Apache httpd and tomcat are you running?

--Phil


----- Original Message ----
From: Howard Richter <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, May 14, 2008 9:59:11 AM
Subject: Errors when trying to Use the CI Relationship Viewer

** 
When I open the CI Relationship View from the CMDB console, I get the error 
below. I have checked the mid-tier (running version 7.0.01) and Data 
Visuatization Module is on. 
 
Everything else appears to be working (Change Calandar for example).
 
What am I missing (and Axton or Matt be nice).
 
As always thanks,
 
Howard
 
 
 
HTTP Status 500 - 
--------------------------------------------------------------------------------
type Exception report
message 
description The server encountered an internal error () that prevented it from 
fulfilling this request.
exception 
javax.servlet.ServletException: Servlet execution threw an exception
 at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:222)
 at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:146)
 at 
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:209)
 at 
org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
 at 
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:144)
 at 
org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
 at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2358)
 at 
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
 at 
org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
 at 
org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:118)
 at 
org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
 at 
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:116)
 at 
org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
 at 
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
 at 
org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
 at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:152)
 at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
 at 
org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
 at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
 at 
org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
 at java.lang.Thread.run(Thread.java:534)

root cause 
java.lang.UnsupportedClassVersionError: com/bmc/cmdb/viewer/CiViewerMain 
(Unsupported major.minor version 49.0)
 at java.lang.ClassLoader.defineClass0(Native Method)
 at java.lang.ClassLoader.defineClass(ClassLoader.java:539)
 at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:123)
 at java.net.URLClassLoader.defineClass(URLClassLoader.java:251)
 at java.net.URLClassLoader.access$100(URLClassLoader.java:55)
 at java.net.URLClassLoader$1.run(URLClassLoader.java:194)
 at java.security.AccessController.doPrivileged(Native Method)
 at java.net.URLClassLoader.findClass(URLClassLoader.java:187)
 at java.lang.ClassLoader.loadClass(ClassLoader.java:289)
 at java.lang.ClassLoader.loadClass(ClassLoader.java:235)
 at 
com.remedy.arsys.plugincontainer.impl.PluginFactory$PluginInfo.getPlugin(Unknown
 Source)
 at com.remedy.arsys.plugincontainer.impl.PluginFactory.getInstance(Unknown 
Source)
 at com.remedy.arsys.plugincontainer.impl.PluginContextImpl.<init>(Unknown 
Source)
 at com.remedy.arsys.plugincontainer.impl.PluginContainer.setupEnv(Unknown 
Source)
 at com.remedy.arsys.plugincontainer.impl.PluginContainer.doRequest(Unknown 
Source)
 at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source)
 at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:716)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:809)
 at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:200)
 at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:146)
 at 
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:209)
 at 
org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
 at 
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:144)
 at 
org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
 at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2358)
 at 
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
 at 
org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
 at 
org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:118)
 at 
org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
 at 
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:116)
 at 
org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
 at 
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
 at 
org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
 at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:152)
 at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
 at 
org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
 at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
 at 
org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
 at java.lang.Thread.run(Thread.java:534)
 
--------------------------------------------------------------------------------
Apache Tomcat/4.1.31
 
 
 


-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED] 
Resume = http://www.richter-home.net/resume/
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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