Hi all, I had to restart the email engine for the first time after removing all of the temp files. It resumed processing emails with no problem. I am not sure if cleaning out the temp files was the solution yet but it is looking good so far.
I just checked and there is a build up of REDxxxxTMP files. It looks like these are the shortcuts to request being sent via email. Below is the contents of the files. [Shortcut] Name = HPD:HelpDesk Type = 0 Server = <servername> Ticket = HD02318724 I guess these don't automatically delete along with the tmp files? Now that I know they are there I can create a process to clean them up. Jason On Wed, May 7, 2008 at 8:33 PM, Matt Ferrigno <[EMAIL PROTECTED]> wrote: > ** Jason, > > I'm not sure the exact purpose of the .tmp file, but if I had to guess ... > It's most likely a .eml file that the email engine passes to the mail > server, but uses a .tmp extention to identify it as temporary since once it > is sent to the mail server it is no longer needed on the AR server. Anyway, > Since you went to patch 006 a while ago and are just now seeing this > problem, I'm assuming that this is not that cause of your issue. Though, > there's always room for hope. Good luck with your problem. > > Regards, > Matt Ferringo > > > On 5/7/08, Jason Miller <[EMAIL PROTECTED]> wrote: > >> ** Hi Matt, >> >> >> Yes it is definitely patch 6. >> >> loaded libraryApplication has started Version: 7.0.01 Patch 006 >> 200712011959 >> Using JRE: 1.4.2_14 >> >> I didn't know that the email service created temp files. I just took a >> look in "C:\Documents and Settings\<username that service runs as>\Local >> Settings\Temp" and there are +484k files named like E2_100234.tmp. >> According to the dates they haven't been created in a while so we >> unknowingly fixed it in the last few months when we brought it up from no >> patch. Looks like we have some clean up to do. I can see that if the >> service has to search through all of these that it could cause some issues >> even if it isn't creating new files. We'll delete them and see if that >> fixes the issue. Thanks for the tip! >> >> Does anybody know the purpose of these temp files? >> >> Thanks, >> Jason >> >> >> >> On Wed, May 7, 2008 at 1:06 PM, Matt Ferrigno <[EMAIL PROTECTED]> >> wrote: >> >>> ** Are you sure you are running patch 6 on the email engine? I ran into a >>> problem at one point with because email engine pre-patch 2 does not delete >>> temporary files. In which case the temp folder filled up with over 1 >>> million files and caused poor performance of the email engine (about 6 >>> emails per minute). A simple resart of the email engine did not fix the >>> issue. We had to remove all the temporary files in the directory. >>> >>> On 5/7/08, Jason Miller <[EMAIL PROTECTED]> wrote: >>>> >>>> ** Has anybody had issues with the Email Engine stop processing outgoing >>>> and incoming mail while the service still running. Restarting the email >>>> service alone usually does not fix the issue. There are no errors in the >>>> email logs or email error form. >>>> >>>> >>>> I have noticed that the aremaild.exe process usually takes a while to >>>> stop so I have started doing a full service start/stop instead of a >>>> restart, >>>> and sometimes I have to kill the process. >>>> >>>> We usually we only have an issue if we have to restart the ARS service >>>> or if the Exchange mailbox is unavailable for some reason (configured for >>>> MAPI). A fresh OS restart and the email engine fires up fine. What we >>>> have >>>> had to do lately when email stops processing is: >>>> • Stop the service/kill the process >>>> • Delete the pending email messages that are waiting to be sent >>>> (export them first) >>>> • Move the incoming emails that are waiting in Exchange from the >>>> inbox >>>> • Start the service and try sending a new message (repeat until it >>>> will process the message(s)) >>>> • Move the incoming email back to the Inbox (verify they are >>>> processed) >>>> • Import the previously deleted records >>>> >>>> I have noticed this issue in the previous shop where I worked at too, on >>>> various patches of 7.0 and 7.0.1 (all Windows 2003). I have seen some >>>> threads on the list where it looks like similar issues but no resolutions >>>> or >>>> how many others have seen this behavior. >>>> >>>> Thanks, >>>> Jason >>>> >>>> ARS/Email 7.0.1 P6 >>>> Windows 2003 >>>> MS SQL 2005 SP 2 >>>> Java 1.4.2_14 >>>> >>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>>> html___ >>> >>> >>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>> html___ >>> >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
