Firstly, thanks Ben, but I've tried that last week, the problem is that when you set this value, the mode continues being "New", not "Modify", that means, the application "thinks" that you'll submit a new Request with the same values.
Thanks. Alberto 2008/5/21 Ben Chernys <[EMAIL PROTECTED]>: > In the User Tool, click Tools, Options. Select Tab Behaviours. Then > select the appropriate On New value (Keep previous fields)... > > Ben Chernys > www.softwaretoolhouse.com > > >----- ------- Original Message ------- ----- > >From: Al_Remedy <[EMAIL PROTECTED]> > >To: arslist@ARSLIST.ORG > >Sent: Wed, 21 May 2008 11:09:00 > > > >Hi all!, > > > >I'm working with ITSM 7, Patch 7. > > > >Do someone know how to leave the values after > >submitting a Request in > >HPD:Helpdesk form. I mean, when I submit a ticket, > >(default) all the values > >return to blank values in order to submit a new > >Request, but I want to leave > >the previous values in modify mode. > > > >Thanks a lot in advance. > > > >Alberto. > > > >___________________________________________________ > >____________________________ > >UNSUBSCRIBE or access ARSlist Archives at > >www.arslist.org > >Platinum Sponsor: www.rmsportal.com ARSlist: "Where > >the Answers Are" > >** > >Hi all!,<br><br>I'm working with ITSM 7, Patch > >7.<br><br>Do someone know how to leave the values > >after submitting a Request in HPD:Helpdesk form. I > >mean, when I submit a ticket, (default) all the > >values return to blank values in order to submit a > >new Request, but I want to leave the previous > >values in modify mode.<br> > ><br>Thanks a lot in advance.<br><br>Alberto.<br> > >__Platinum Sponsor: www.rmsportal.com ARSlist: > >"Where the Answers Are" html___ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
