Ahhh so. I "mis-read" your email. This is configurable in ITSM 7. I'm off to lunch now. If I do not see another pointing out where, I will respond on my return...
Cheers Ben >----- ------- Original Message ------- ----- >From: Al_Remedy <[EMAIL PROTECTED]> >To: arslist@ARSLIST.ORG >Sent: Wed, 21 May 2008 11:42:04 > >Firstly, thanks Ben, >but I've tried that last week, the problem is that >when you set this value, >the mode continues being "New", not "Modify", that >means, the application >"thinks" that you'll submit a new Request with the >same values. > >Thanks. >Alberto > >2008/5/21 Ben Chernys ><[EMAIL PROTECTED]>: > >> In the User Tool, click Tools, Options. Select >Tab Behaviours. Then >> select the appropriate On New value (Keep >previous fields)... >> >> Ben Chernys >> www.softwaretoolhouse.com >> >> >----- ------- Original Message ------- ----- >> >From: Al_Remedy ><[EMAIL PROTECTED]> >> >To: arslist@ARSLIST.ORG >> >Sent: Wed, 21 May 2008 11:09:00 >> > >> >Hi all!, >> > >> >I'm working with ITSM 7, Patch 7. >> > >> >Do someone know how to leave the values after >> >submitting a Request in >> >HPD:Helpdesk form. I mean, when I submit a >ticket, >> >(default) all the values >> >return to blank values in order to submit a new >> >Request, but I want to leave >> >the previous values in modify mode. >> > >> >Thanks a lot in advance. >> > >> >Alberto. >> > >> >>__________________________________________________ >_ >> >____________________________ >> >UNSUBSCRIBE or access ARSlist Archives at >> >www.arslist.org >> >Platinum Sponsor: www.rmsportal.com ARSlist: >"Where >> >the Answers Are" >> >** >> >Hi all!,<br><br>I'm working with ITSM 7, Patch >> >7.<br><br>Do someone know how to leave the >values >> >after submitting a Request in HPD:Helpdesk form. >I >> >mean, when I submit a ticket, (default) all the >> >values return to blank values in order to submit >a >> >new Request, but I want to leave the previous >> >values in modify mode.<br> >> ><br>Thanks a lot in advance.<br><br>Alberto.<br> > >> >__Platinum Sponsor: www.rmsportal.com ARSlist: >> >"Where the Answers Are" html___ >> >> >> >___________________________________________________ >____________________________ >> UNSUBSCRIBE or access ARSlist Archives at >www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: >"Where the Answers Are" >> > >___________________________________________________ >____________________________ >UNSUBSCRIBE or access ARSlist Archives at >www.arslist.org >Platinum Sponsor: www.rmsportal.com ARSlist: "Where >the Answers Are" >** >Firstly, thanks Ben,<br>but I've tried that >last week, the problem is that when you set >this value, the mode continues being >"New", not "Modify", that >means, the application "thinks" that >you'll submit a new Request with the same >values.<br> ><br>Thanks.<br>Alberto<br><br><div >class="gmail_quote">2008/5/21 Ben Chernys <<a >href="mailto:[EMAIL PROTECTED]">ben >[EMAIL PROTECTED]</a>>:<br><blockqu >ote class="gmail_quote" style="border-left: 1px >solid rgb(204, 204, 204); margin: 0pt 0pt 0pt >0.8ex; padding-left: 1ex;"> >In the User Tool, click Tools, Options. > Select Tab Behaviours. Then select the >appropriate On New value (Keep previous >fields)...<br> ><br> >Ben Chernys<br> ><a href="http://www.softwaretoolhouse.com"; >target="_blank">www.softwaretoolhouse.com</a><br> ><br> >>----- ------- Original Message ------- >-----<br> >>From: Al_Remedy ><<a >href="mailto:[EMAIL PROTECTED]">alberto.reme >[EMAIL PROTECTED]</a>><br> >>To: <a >href="mailto:arslist@ARSLIST.ORG";>[EMAIL PROTECTED] >RG</a><br> >>Sent: Wed, 21 May 2008 11:09:00<br> ><div><div></div><div class="Wj3C7c">><br> >>Hi all!,<br> >><br> >>I'm working with ITSM 7, Patch 7.<br> >><br> >>Do someone know how to leave the values >after<br> >>submitting a Request in<br> >>HPD:Helpdesk form. I mean, when I submit a >ticket,<br> >>(default) all the values<br> >>return to blank values in order to submit a >new<br> >>Request, but I want to leave<br> >>the previous values in modify mode.<br> >><br> >>Thanks a lot in advance.<br> >><br> >>Alberto.<br> >><br> ></div></div>>___________________________________ >________________<br> >>____________________________<br> >>UNSUBSCRIBE or access ARSlist Archives at<br> >><a href="http://www.arslist.org"; >target="_blank">www.arslist.org</a><br> >>Platinum Sponsor: <a >href="http://www.rmsportal.com"; >target="_blank">www.rmsportal.com</a> ARSlist: >"Where<br> >>the Answers Are"<br> >>**<br> >>Hi all!,<br><br>I'm working >with ITSM 7, Patch<br> >>7.<br><br>Do someone know how to >leave the values<br> ><div class="Ih2E3d">>after submitting a Request >in HPD:Helpdesk form. I<br> >>mean, when I submit a ticket, (default) all >the<br> >>values return to blank values in order to >submit a<br> >>new Request, but I want to leave the >previous<br> ></div>>values in modify mode.<br><br> >><br>Thanks a lot in >advance.<br><br>Alberto.<br><br> >>__Platinum Sponsor: <a >href="http://www.rmsportal.com"; >target="_blank">www.rmsportal.com</a> ARSlist:<br> >>"Where the Answers Are" html___<br> ><br> >___________________________________________________ >____________________________<br> >UNSUBSCRIBE or access ARSlist Archives at <a >href="http://www.arslist.org"; >target="_blank">www.arslist.org</a><br> >Platinum Sponsor: <a >href="http://www.rmsportal.com"; >target="_blank">www.rmsportal.com</a> ARSlist: >"Where the Answers Are"<br> ></blockquote></div><br> >__Platinum Sponsor: www.rmsportal.com ARSlist: >"Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
