Nope...just one view, and permissions are set correctly. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, May 21, 2008 10:48 AM To: [email protected] Subject: Re: Selection List Bug in 7.0 Midtier?
** Do you have more than 1 view on the Vendor form? The Mid-Tier may be using a different view (so a different results list) than the User Tool. Also double check your field permissions on the Vendor form. Fred ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, May 21, 2008 10:42 AM To: [email protected] Subject: Selection List Bug in 7.0 Midtier? Hello everyone: Does anyone know if there's a bug in selection lists in the 7.0 Midtier? We have workflow that sets customer info from the Active Directory by pulling from a vendor form. If a user wants to open a ticket for, say, Wally Cleaver, he goes to the Last Name field, types "Cleaver", and presses <ENTER>. Remedy then displays a list of all Cleavers...basic selection list behavior. The issue is, the columns of the selection list are entirely jacked up. We selected Last Name, First Name, and Department in the results list configuration, and the selection list when rendered in the client is perfect. In the Midtier, however, the First Name column is missing entirely and the Department column is listing odd numbers instead of the customer's actual department. It's weird...almost like the array indexes are off or something in the Midtier. Anyone seen this and/or know of a fix? Norm __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
