arerror.log is automatically created. arplugin.log needs to be activated using AR System Configuration through Remedy Admin Tool or Remedy User Tool.
Is this a Windows or Linux Remedy server and what version of AR are you running? Also, can you tell us a little about the LDAP source you are connecting to? --- J.T. Shyman _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Friday, May 23, 2008 9:05 AM To: arslist@ARSLIST.ORG Subject: Re: Which log file..... Neither of these logs seem to exist... What happens is that I set up the LDAP screen in the user program, logout and then log back in with my LAN username/password. I get an authentication error on the screen, but I'm sure there's a log file somewhere that may tell me more. It's just that I don't know where to look for that file. Also, I know I can log into the LDAP server since I have a separate LDAP browser program that I can use with the same username/password and it works fine.. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Friday, May 23, 2008 8:47 AM To: arslist@ARSLIST.ORG Subject: Re: Which log file..... ** On the AR side arerror.log and arplugin.log may have some information. If the login failure is on the LDAP side you may have to check the logs on the LDAP server as they may have more information. --- J.T. Shyman _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Friday, May 23, 2008 8:43 AM To: arslist@ARSLIST.ORG Subject: Which log file..... I'm trying to set up LDAP but running into some problems since the login part isn't working. However, I'm not sure which log file will contain the error that I need to know about. I tried looking at the log files via search, but there are a ton of log files and I'm not sure which one I should be looking at. Can someone please let me know which log file I need to look at - and - how did you know that/where did you find the info on where to look? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
