Gary, take a look at the NAME of the AL in question. Does it have a trailing space on the end of it?
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Wednesday, May 28, 2008 11:04 AM To: [email protected] Subject: active links not recaching ** MS SQL Server 2k5 Windows Server 2k3 ARSystem 7.1 Client 7.1 Admin 7.1 Java 1.6 Tomcat 5.5.23 I made a change to an active link today, tested it, and it failed the test. I went back and verified everything was good, but what I changed (a new set fields) wasn't getting picked up by my client. I did the regular, log out/back in with my client tool, still it didn't work. I rebooted my PC, still no luck. Added a Message that said HI that ran in the same active link, but on a sooner action, and the message didn't pop up. Then I cycled arserver, tried again, still not working. So I cycled SQL server, still no luck. I rebooted the server, still my changes were not being picked up. Then I went in and disabled the active link, and tested, the other actions were still firing, even though the AL was disabled. I went back to the object (button on a vertical navigation bar) that was firing the AL to verify that it had no other ALs that it fired, and it didn't, just the one. So I went in and removed the message, changed the AL to fire on an EO of 5, created a new AL that said Hi as the message, retested, nothing, it was still doing what it did this morning before I had made any changes. Logged out of/back in to remedy on my client tool, still no luck. I did notice in the event viewer under Applications logs, that whenever I rebooted my server, I received the following four errors: MSSQLSERVER: 10:29:23 Could not find database ID 2, name 'tempdb'. The database may be offline. Wait a few minutes and try again. 10:29:23 Could not find database ID 2, name 'tempdb'. The database may be offline. Wait a few minutes and try again. AR System Monitor: 10:29:22 390600 : Failure during SQL operation to the database (ARERR 552) 10:29:22 Cannot open database "ARSystem" requested by the login. The login failed. (SQL Server 4060) It picked up the changes I did this morning to my form, I added a few display only fields to a view form, however, since then, no active link changes are being picked up by the server, even after cycling the server. Does anyone have any idea of where I should look? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
