John, I can appreciate that, I was going nuts with my crystal reports because it kept unexpectedly crashing till I figured out it was the fact it was on the 2nd display. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701
>>> [EMAIL PROTECTED] 06/02/08 7:02 AM >>> Thanks for all of the replies. Melvin, Maybe that is the answer. The extended desktop of my laptop is driven from the video output. And Ben, It can be a problem when you think you have a corrupt piece of workflow because everything else works. Now that I know about this I keep my admin tool on the Laptop screen. Thank again, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Cox, Melvin E. Sent: Monday, June 02, 2008 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool anomaly with two monitors. ARS 6.3 patch 24 Admin 6.3 patch 24 Dell Optiplex GX260 I AM able to access notification and Templete on both monitors. Primary monitor is Dell Ultrasharp and secondary is an old Optiquest. Using 2 video cards vs 1 video with dual output. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Monday, June 02, 2008 9:30 AM To: arslist@ARSLIST.ORG Subject: Admin tool anomaly with two monitors. Hello Listers, ARS 6.3 Patch 014 ARS Admin tool 6.3 Patch 017 I came across a strange anomaly in the admin tool and I am not sure if it is a bug or just a HW driver issue. I have a Dell Laptop (D610) as my primary workstation with the admin tool loaded. I use a docking station to get access to a second monitor. It's also a Dell. The strangeness occurs when I move the Admin tool to the second monitor. If I have a Notify action in a filter I can not access the Messages or Templates pages for email notifications. All I have to do is slide the admin tool back to the primary monitor and I can select those pages. Of course now I have to remember to do that and not think that my filter is corrupted. I can access all of the top pages ( Basic, If Action , Else Action, etc) from either monitor. Just wondering if anyone saw this before or if it happens on other HW or versions. Thanks in advance, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
