I would like to know why steps 3 and 5 are in there. Why would one rename two different forms to the same form name, even if that were possible? Or am I misunderstanding the process?
Rick On Mon, Jun 2, 2008 at 11:37 AM, Paul Blasquez <[EMAIL PROTECTED]> wrote: > Hello, > > I'm a little upset here, as I have received instructions from BMC, that > had I carried them out blindly on my production server, would have > completely wiped out any workflow and data I had not backed up, and with > no warning from BMC. I would like to share these instructions here, and > get opinions as to whether I am totally misunderstanding the > instructions, or if I was given incomplete and dangerous instructions by > an incompetent BMC tech. > > The problem was, originally, that when my form was called from the > midtier via a table or results list, the browser would display the form > as blank even though a specific request id was requested. So, double > click the ticket, window opens, form is blank instead of filled in with > that ticket's contents. All workflow works fine in the user client. > > So, after minor troubleshooting with BMC they finally request the .def > file, I send it. > > They get back to me with the following instructions (object name > replaced by <FORM>): > > 1. Go to the Admin tool and open that form <FORM> and Save as that form > with the different name e.g. <FORM>-new > 2. Rename original form <FORM> to <FORM>-old > 3. Now rename <FORM>-new to <FORM>. > 4. Delete the form <FORM> > 5. Rename <FORM>-old to <FORM> > 6. Verify all the Active Links/Filters point to <FORM> > 7. Export the *.def file of <FORM> > 8. Delete the form <FORM> > 9. Create new form & name it <FORM> > 10. Verify all the Active Links/Filter point to <FORM> > > > Now the issue with this, and thank goodness I did this on my development > server first, is that at step 8, YOU DESTROY ALL YOUR DATA AND WORKFLOW. > > Making steps 9 and 10 irrelevant. > > Even given the fact that I could have implied that at step 7 I should > have exported the entire workflow for that form, there is still no step > that says back up your data, and there are no steps explaining importing > back your workflow and data. > > Please give me your points of view on this situation because I am trying > to not write a scathing email or make a hostile phone call right now. > ____________ > Paul Blasquez > Senior Network Engineer/Remedy Developer | > Desk - 408.360.5220 | > Cell - 408.627.5714 > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
