Yes you are correct, except that he renamed FORM.new to FORM, then deleted it. I believe he was attempting to, for lack of a better term, "shake things loose" by running file writes on every conceivable storage location in the backend. The truly criminal step is step 8, as I said before. And yes, this is a direct copy-paste from his emails to me. Here is another (referencing the current "solution"): "Did you tried the latest solution provided? it shouldn't cause any kind of losss." He states that because I had stated that it looked like I was going to lose data. I did not expect to also lose workflow. Thank you everyone who replied confirming my conclusions. I am currently escalating with the manager provided at the bottom of his email and our reseller. -Paul
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, June 02, 2008 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier Issues Turn Into Gross BMC Incompetence ** I'm assuming that all instances of FORM refer to the same form and form name. So why would he, in step 3, rename FORM.old to FORM if in step 4, FORM is just going to be deleted anyway? If that's true, and if this entire sequence has been accurately portrayed to us, it shows little thought or experience. I would deal with it at that level. Rick On Mon, Jun 2, 2008 at 12:15 PM, LJ Longwing <[EMAIL PROTECTED]> wrote: Yea...I can understand up to point 6....but after that is just weird and definitely shouldn't be done on a production server. 1. Go to the Admin tool and open that form <FORM> and Save as that form with the different name e.g. <FORM>-new 2. Rename original form <FORM> to <FORM>-old (This is your actual form...with data and stuff) 3. Now rename <FORM>-new to <FORM>. (this puts a blank form into place using the original form name) 4. Delete the form <FORM> (removing blank form) 5. Rename <FORM>-old to <FORM> (rename original form from its new name to its original name) 6. Verify all the Active Links/Filters point to <FORM> 7. Export the *.def file of <FORM> 8. Delete the form <FORM> 9. Create new form & name it <FORM> 10. Verify all the Active Links/Filter point to <FORM> -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Paul Blasquez Sent: Monday, June 02, 2008 12:37 PM To: arslist@ARSLIST.ORG Subject: Midtier Issues Turn Into Gross BMC Incompetence Hello, I'm a little upset here, as I have received instructions from BMC, that had I carried them out blindly on my production server, would have completely wiped out any workflow and data I had not backed up, and with no warning from BMC. I would like to share these instructions here, and get opinions as to whether I am totally misunderstanding the instructions, or if I was given incomplete and dangerous instructions by an incompetent BMC tech. The problem was, originally, that when my form was called from the midtier via a table or results list, the browser would display the form as blank even though a specific request id was requested. So, double click the ticket, window opens, form is blank instead of filled in with that ticket's contents. All workflow works fine in the user client. So, after minor troubleshooting with BMC they finally request the .def file, I send it. They get back to me with the following instructions (object name replaced by <FORM>): 1. Go to the Admin tool and open that form <FORM> and Save as that form with the different name e.g. <FORM>-new 2. Rename original form <FORM> to <FORM>-old 3. Now rename <FORM>-new to <FORM>. 4. Delete the form <FORM> 5. Rename <FORM>-old to <FORM> 6. Verify all the Active Links/Filters point to <FORM> 7. Export the *.def file of <FORM> 8. Delete the form <FORM> 9. Create new form & name it <FORM> 10. Verify all the Active Links/Filter point to <FORM> Now the issue with this, and thank goodness I did this on my development server first, is that at step 8, YOU DESTROY ALL YOUR DATA AND WORKFLOW. Making steps 9 and 10 irrelevant. Even given the fact that I could have implied that at step 7 I should have exported the entire workflow for that form, there is still no step that says back up your data, and there are no steps explaining importing back your workflow and data. Please give me your points of view on this situation because I am trying to not write a scathing email or make a hostile phone call right now. ____________ Paul Blasquez Senior Network Engineer/Remedy Developer | Desk - 408.360.5220 | Cell - 408.627.5714 ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
