Hey Rick, I walk on water, but that's because I'm an NCO. You think I could substitute that?
==Mac On Tue, Jun 3, 2008 at 8:31 AM, Rick Cook <[EMAIL PROTECTED]> wrote: > ** He must have missed the whole "walking on water" qualification, too, > though it is implied. They're looking for more than a Remedy superstar > here. I wish you luck finding that person, Jeff. No one could pay me > enough to move from cool Seattle to muggy Houston. To each their own. ;) > > Rick > > > On Tue, Jun 3, 2008 at 8:02 AM, Matt Reinfeldt <[EMAIL PROTECTED]> > wrote: > >> ** >> >> Jeff, >> >> >> >> Thank you for the interest, however, I am in a full-time employment >> situation that allows me to work from home, which is working out quite well >> for me. If that situation changes, I will keep you in mind. >> >> >> >> By the way, you did not mention compensation or if relocation costs are >> covered (maybe I missed it…?). >> >> >> >> Matt Reinfeldt >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [EMAIL PROTECTED] *On Behalf Of *Jeff Glaser >> *Sent:* Tuesday, June 03, 2008 9:41 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* OT--Need Remedy Architect--Direct Hire >> >> >> >> ** >> >> This is a unique opportunity for a Remedy Architect: (Please send resumes >> first) (No third parties or agencies) >> >> Remedy Architect >> >> The ideal candidate will have advanced Remedy Architecture skills >> implementing large systems (500 seats and up) and advanced software >> integration skills (Java). This person will help architect the internal >> Remedy Customer support system, ensure Remedy easily integrates with 1 >> Cubed, provide high level customer support and help guide our India team. >> The Application Architect conducts analysis, design, evaluation, >> modification, testing and implementation of enterprise wide systems across >> functional areas. Plans and directs studies of potential electronic data >> processing applications and prepares design proposals to reflect cost, time >> and alternative actions to satisfy existing and future needs of the >> corporation. Develops test plans and >> >> protocols for evaluation of system performance. Conducts analysis of >> systems specifications and uses the latest analysis/diagramming tools to >> represent business/technical processes. Develops conversion and system >> implementation plans. Prepares and obtains approval of system and >> programming documentation. Recommends changes in development, maintenance >> and system standards. Coordinates system upgrade activity. Trains user >> personnel in the conversion and implementation of the system. Using >> experience with a variety of Customer Relationship Management technologies, >> leads internal and external clients with Internet-, intranet-, or >> extranet-based applications. Develop detailed system requirements including >> interface specifications. Review internal technical design and customer >> facing documentation. Assess external applications and platforms to be used >> as a part of the solution. Perform system integration functions e.g. >> developing an integration layer across applications. >> >> Providing technical assistance with the ongoing transition from existing >> systems providing a highly available and redundant solution. Provides >> system/application design engineering solutions that align with Remedy >> standards and satisfy businesses requirements. Plays a direct role in >> programming, maintenance, technical support, documentation and >> administration of the applications. Establishes and communicates standards >> to manage cost and ensure continuity of applications. Works pro-actively to >> ensure high performance, high reliability and rapid trouble resolution of >> Remedy workflow System. Evaluate and recommend improvement measures. Provide >> technical leadership, installation and configuration of the following BMC >> tools: BMC Remedy ITSM, Customer Support Suite, Action Request System and >> Mid-tier. Support of operations resulting in efficiency gains, increased >> capacity, improved compliance, higher performance and improved reporting. >> Provides product usability, >> >> evaluation and support to development teams, including the analysis and >> investigation of CRM applications/systems, graphics, web, multimedia, voice >> response and conversational user interaction. Creates, evaluates and >> modifies prototypes to support evolving software application development. >> May develop user profiles, with emphasis on human error control, display >> issues, visual interaction, physical manipulation, and task and objective >> analyses. May assist in developing design concept and implementation, >> providing input on user design considerations. Develops and applies software >> design/usability processes in the investigation of technical problems. May >> produce specifications describing user requirements and internal structures >> for product in development. Over time, works from learning one >> technology, method, and approach to being fully versed on all including >> emerging technologies, methods, and design considerations. As the career >> progresses, formal software engineering >> >> and system engineering skills will be acquired. Higher levels are expected >> to be able to complete business system analysis skills. Provides >> technical leadership in the evaluation, implementation and support of BMC's >> technical application infrastructure. Participates in analyzing and >> assessing business needs for automated systems. Participates in formulating >> and delivering action plans for ensuring or improving automated support for >> the business. Understanding and applying, in depth, the capabilities and >> limitations of supported technologies and platforms and staying current with >> advances in desktop and application technologies. Responsibility for >> recommending technical architecture solutions and facilitating the efficient >> and effective application of these solutions. Researching the impact of >> technology upgrades and integrations on existing systems. Project management >> of technical aspects of projects including integration, scope, time, cost, >> quality, communications and >> >> procurement management. Understand prototyping concepts and techniques, and >> is able to translate process and data models into application prototypes and >> technical specifications. Maintaining and improving proficiency in the use >> of integrated methodologies and project management tools. Responsibility for >> knowing the business processes and applying that knowledge to data >> requirements, automated business solutions, integration issues, and >> reporting requirements for areas of responsibility. Competencies that >> are very important to the job are: decision making, managing execution, >> planning, managing and improving processes, strategy, innovation, influence, >> engage and inspire, foster teamwork, building talent, write effectively, >> speak with impact, build relationships, manage differences, drive for >> results, adaptability, and self-development. Competencies that are >> important to the job are: financial acumen, cultural sensitivity and >> courage. Typically requires a minimum >> >> of 8 years of related experience. Graduate coursework is desirable. A >> track record of several successful Remedy Implementations (ITSM - >> Helpdesk/Change/Asset, Customer Support, Quality Management or CMDB) >> Minimum of 8 years of experience in enterprise architecture, systems >> integration, package implementation, and/or interactive design, and >> Architecture experience. ITIL process knowledge (Incident Mgmt, Change >> Mgmt, Configuration Mgmt). ITIL certification is a big plus Experience in >> Web Services, J2EE, Java, JSP, XML, SOA, IVR, CTI is a big plus Enterprise >> Application Integration (preferably using WebMethods) is a plus, but not >> required Working understanding of Unix OS, SQL and relational database. >> Preferably Oracle Programming background a definite plus >> >> *REQUIRED SKILLS Minimum Required Actual Experience* 1. Remedy >> Architecture - conceptual vs. hands-on. (Must have experience spec'ing >> hardware, databases, forms, Remedy v.7 experience, >> >> ITSM Suite design, implementation and integration etc...) 60-70% conceptual >> architect 2. Remedy Architecture -- LEAD Lead by example (hands-on >> configuration, integration, and strong customization experience). Ask what >> interfaces they have written. 30-40% hands-on 3. Remedy Architecture -- >> Scope of role Must have hands-on role leading large scale implementations >> 1000 seats or higher 4. Production Support - must be very comfortable in a >> production support role - hands on customer support 50% support role 5. >> Communication Skills - Strong command of English; high-visibility experience >> interfacing with all levels, including Exec Mgmt - direct communicator. >> 6. Location -- Must reside at one of the following locations or be willing >> to relocate to Houston, TX 1) Texas 2) Bay Area, (Sunnyvale) CA 3) >> Waltham, MA 4) Relocate to Houston 7. Global experience - Must have >> experience working with global (India), cross-functional teams; prefer Lead >> role on these >> >> teams 8. System Integration(Must have Java, LDAP, and Oracle or Siebel >> DBA skills). CSS Suite development experience a HIGH plus!) Should be able >> to talk to several examples 9. Attitude - Can do, eager to learn, strong >> communicator, high-energy You feel the candidates passion for what he does >> >> >> >> Sincerely, >> >> >> >> *Jeffrey Glaser* >> >> VP, IT Resource Recruiting >> >> INVIZCORP Inc., 43912 Championship Place, Ashburn, VA 20147 >> >> >> >> 703-729-3382 (o) 703-597-7167 (c) >> >> [EMAIL PROTECTED] www.invizcorp.com >> >> >> >> >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
