With 2 GB memory we found that we had to set the Tomcat Max and Min Java heap settings to 1024 and set the Tomcat Shutdown timeout to 120 seconds. Without these settings Tomcat crashed.
Also, we were running RKM 7.2 and MT 7.1 on the same box so we needed to remove arapi.71.jar and arutil71.jar from Program Files\AR System\Mid-Tier\WEB-INF\lib to also prevent tomcat from crashing. These files were already in tomcat lib and having dups was causing an issue. Ultimately we went back to MT 7.0 because of a known MT BMC software bug for ARERR 9351 errors that our MT users started getting. Hope that helps. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron Sent: Thursday, May 08, 2008 1:09 PM To: arslist@ARSLIST.ORG Subject: Installing Remedy Knowledge Management HI all, I want to install the Remedy Knowledge Management Server 7.2 to have our Service Desk try it out, but I am a little confused with which one of my servers I need to install it on. Here is my Environment I have 3 servers: Application Server running AR Server 6.3 (Win 2k3) Database Server running SQL 2000 (Win 2k3) MidTier Server running MidTier 6.3 (Win 2K, Servlet Exec and IIS) Both Production and Development environments are the same configuration, but Dev is VMWare. I have all of the components with the exception of the SQL jdbc it talks about, but I can get that. Anyone set this up in this kind of environment? Let me know. Thanks, Ron Smith Remedy/Web Developer Providence Health & Services OR [EMAIL PROTECTED] 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Please consider the environment before printing this e-mail. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
