Brad, in my experience, the upgrade from ars 6.3 to 7.x was quite simple. BUT, from what I have heard about ITSM, I wouldn't think of Helpdesk 5.6 to the current ITSM suite as an upgrade, but more of a new installation!
That being said, I'd probably talk with some of the folks on this list about that in great detail. It may well be worth your time.... Warren On 6/4/08, Brad Terhune <[EMAIL PROTECTED]> wrote: > > Hi list! > I could really use some help. I have been blissfully "coasting" along > with ARS 6.3 Helpdesk v. 5.6. However, I know that I need to upgrade > my ARS version. I am running on a Windows Server 2003 platform with a > remote Oracle database (10i I think thought the DBA could confirm > unconditionally). > > Is the upgrade as big a deal as it would appear based on what I have > read in the past, or is it no different than the upgrades had to do > from 5 to 6, etc? > > I really like the Helpdesk 5.6 application and have customized it. I > could just use any advice, war stories, warnings that you all would > feel inclined to give. Thank you, > Brad Terhune > [EMAIL PROTECTED] > IT Team Leader > University of Tennessee Health Science Center > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
