Having just gone through an ARS 6.3 to 7.1 upgrade (Development) I would not quite say simple. (it's a little bigger than a breadbox)
As usual there are a few gotchas, with the upgrade stepping on, User, Group (wacking permissions), AR Email Message, etc. SLA, Flashboards, Plug-in differences, If you want more information, send me an email off the list [EMAIL PROTECTED] ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Wednesday, June 04, 2008 11:31 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 ** Brad, in my experience, the upgrade from ars 6.3 to 7.x was quite simple. BUT, from what I have heard about ITSM, I wouldn't think of Helpdesk 5.6 to the current ITSM suite as an upgrade, but more of a new installation! That being said, I'd probably talk with some of the folks on this list about that in great detail. It may well be worth your time.... Warren On 6/4/08, Brad Terhune <[EMAIL PROTECTED]> wrote: Hi list! I could really use some help. I have been blissfully "coasting" along with ARS 6.3 Helpdesk v. 5.6. However, I know that I need to upgrade my ARS version. I am running on a Windows Server 2003 platform with a remote Oracle database (10i I think thought the DBA could confirm unconditionally). Is the upgrade as big a deal as it would appear based on what I have read in the past, or is it no different than the upgrades had to do from 5 to 6, etc? I really like the Helpdesk 5.6 application and have customized it. I could just use any advice, war stories, warnings that you all would feel inclined to give. Thank you, Brad Terhune [EMAIL PROTECTED] IT Team Leader University of Tennessee Health Science Center ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
