If you have customized HPD:Help Desk and made some fields on it mandatory you will break the Requestor Console.
On 6/5/08, lann <[EMAIL PROTECTED]> wrote: > Check the Manager availability for the CTI,location match and the assignment > routing . > This may happen when Manager is not available > > Thivagar Sankaran wrote: > > > > Hi all, > > > > I am in ITSM 7 environment as below: > > > > 7.0.01 patch 003 > > SunOS 5.9 > > SQL -- Oracle- 10.2.0.4.0 - 64bi > > > > When I am trying to create a ticket from requestor console, it is still in > > progress. The ticket id is not getting generated. Please let me know what > > is > > going wrong here. > > > > Thanks & Regards, > > Thivagar Sankaran > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > -- > View this message in context: > http://www.nabble.com/Ticket-ID-not-generated-tp17666999p17669158.html > Sent from the ARS (Action Request System) mailing list archive at Nabble.com. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
