Brian:
I've had good luck with importing them all at once.  Someone on the list 
mentioned this a few months ago, and I'm thankful they did -- saved me a big 
headache.  The full import takes about two hours (I think) on the VM on my 
notebook PC, so it shouldn't take too long on a production server.
--Phil



----- Original Message ----
From: "Sokol, Brian" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Friday, June 6, 2008 6:49:33 AM
Subject: Definitive Software Library Question

** 
I just installed ITSM 7.03 on our test server and I am having a problem with 
the DSL. I tried to followed the step in the configuration guide to import the 
data. It says to select only one option at a time in the order presented and 
click Import Data. When I select the first option, Version, and click import 
nothing happens or else it processes very quickly. I then tried Manufacturer 
and it runs briefly. When I try to import File Data my user tool seems to hang. 
I then checked out the knowledgebase on BMC's support site and found an entry 
that confused me more. Here is what it said:
Step 4 on page 388 in chapter 20 of the BMC Remedy IT Service Management 7.0 
Configuration Guide says to
"Select an option for the type of data to import. Select only one option at a 
time, in the following recommended order"
but selecting only one option at a time does not work. 
However, this does work if all options were selected at once. Your user tool 
may appear to "hang"/"lockup" for quite some time, but if you let it go it 
should respond again after some time and the import should complete then. There 
are reports of the user tool being "frozen" for a few hours, but eventually 
everything was imported if they did not disturb/terminate it.
Defect SW00252123 has been submitted for this to find out if this is a 
documentation bug, or a product bug. 


So are they saying that the documentation is wrong? Should I select all the 
options at the same time? Anyone have any experience with this?
Thanks 

Brian Sokol 
Manager, Desktop Services 
Scholastic Inc. 
557 Broadway 
NY, NY 10012 
(212) 343-6494 
http://www.Scholastic.com __Platinum Sponsor: www.rmsportal.com ARSlist: "Where 
the Answers Are" html___




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