Candace, I did some thinking, and caught the pop-up with a screenshot before it 
went away.

[cid:image001.jpg@01C8CBB0.50C79980]

The address of it is http://......../arsys/shared/Po..... I cannot see after 
the Po, but I'm guessing it ends with Popup/that/really/annoys/you.

So, I looked in my shared directory and found nothing with a Po for the 
beginning, and I searched the login.jsp for the Po or Pc and couldn't find 
anything. There must be a script it's calling that causes it.

Whatever it is, it needs to go away. It really cheapens my application to have 
useless pop-ups.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
________________________________
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Decou, Candace M
Sent: Wednesday, June 11, 2008 10:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: popup on mid-tier login

Gary -
This happens all the time whenever you log into mid-tier.  It is annoying I 
agree but in general I would recommend that ALL popup blockers be disabled 
anyway because if they are catching that one, they will certainly cause 
problems with other windows opening.  I don't think it has anything to do with 
logging being on or off - it happens to everyone all the time.  It doesn't have 
to do with user preferences either.  So I don't think you did anything to cause 
it, I just think it is the new wonderful annoying feature of mid-tier 7.1.  
Maybe someone else out there knows what it is and why it is popping up and why, 
at least to my knowledge, we never saw this behavior before in earlier versions 
of mid-tier.
:)


Candace DeCou

DOI Remedy Systems Analyst
Verizon Business
Office:  (408) 371-1112

Email: [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>



Verizon Business - global capability, personal accountability.

This e-mail is strictly confidential and intended only for use by the addressee 
unless otherwise indicated

________________________________
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, June 11, 2008 7:57 AM
To: arslist@ARSLIST.ORG
Subject: popup on mid-tier login

Has anyone else noticed a popup window that comes and goes away instantly on 
the login window? I thought at first that maybe it was the logging window that 
shows what all is going on, but I don't have any user preferences in the user 
preference form.

It's annoying because our pop-up blockers catch it. I was wondering if maybe I 
did something to cause it, or maybe my logging was on, but I don't know where 
else to look since there are no entries in user preferences.

Mid-Tier 7.1
ARSystem 7.1
Windows Server 2k3
SQL Server 2k5

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

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