Running Mid-Tier 7.1 and server 7.1 Thanks,
Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ________________________________ From: Gary Opela (Corporate) Sent: Friday, June 13, 2008 8:22 AM To: 'arslist@ARSLIST.ORG' Subject: sanity check -- users submit tickets without fixed/floating license. Okay, I have my submitter mode set to Locked and has been for quite some time. I have a user though, that has a read license, and when she goes to create a ticket, she's getting the following error: ARERR [8932] You do not have write license It is true she doesn't, but if your submitter mode is locked, then you don't need a license. What am I missing? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
