I have been advised by the client that they will take someone who only floats
on water--seriously, the client is really looking for a terrific architect, one
who can help formulate the direction of the Remedy support product into its
next iterations.
The client is serious about good skills, professional demeanor and the
importance of the job. If you have the experience and the desire to be able to
help mold the product into a better. more user responsive and friendly product,
then this is your chance.
Following is the original posting- if you can fill 80% or better of the wants
and must-have's, then send us a resume and let's see if you can build a better
mouse-trap...
The dollars are flexible too...
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Our client, dynamic and complex software development giant is
seeking a solid Remedy Architect as a direct hire. This will be
a major corporate consulting role. The needs are complex, the
compensation is good and the opportunity is unique.
Location: Houston , Texas or Silicon Valley or Boston, Mass
area: Direct Hire
Salary six figures
Travel: extensive
Job Description The ideal candidate will have advanced
Remedy Architecture skills implementing large systems (500 seats
and up) and advanced software integration skills (Java). This
person will help architect the internal Remedy Customer support
system, ensure Remedy easily integrates with 1 Cubed, provide
high level customer support and help guide our India team.
The Application Architect conducts analysis, design, evaluation,
modification, testing and implementation of enterprise wide
systems across functional areas. Plans and directs studies of
potential electronic data processing applications and prepares
design proposals to reflect cost, time and alternative actions
to satisfy existing and future needs of the corporation.
Develops test plans and protocols for evaluation of system
performance. Conducts analysis of systems specifications and
uses the latest analysis/diagramming tools to represent
business/technical processes. Develops conversion and system
implementation plans.
Prepares and obtains approval of system and programming
documentation. Recommends changes in development, maintenance
and system standards. Coordinates system upgrade activity.
Trains user personnel in the conversion and implementation of
the system.
Using experience with a variety of Customer Relationship
Management technologies, leads internal and external clients
with Internet-, intranet-, or extranet-based applications.
Develop detailed system requirements including interface
specifications. Review internal technical design and customer
facing documentation. Assess external applications and platforms
to be used as a part of the solution. Perform system integration
functions e.g. developing an integration layer across
applications. Providing technical assistance with the ongoing
transition from existing systems providing a highly available
and redundant solution. Provides system/application design
engineering solutions that align with Remedy standards and
satisfy businesses requirements. Plays a direct role in
programming, maintenance, technical support, documentation and
administration of the applications. Establishes and communicates
standards to manage cost and ensure continuity of applications.
Works pro-actively to ensure high performance, high reliability
and rapid trouble resolution of Remedy workflow System. Evaluate
and recommend improvement measures.
Provide technical leadership, installation and configuration of the following
tools: Remedy ITSM, Customer Support Suite, Action Request System and Mid-tier.
Support of operations resulting in
efficiency gains, increased capacity, improved compliance,
higher performance and improved reporting.
Provides product usability, evaluation and support to
development teams, including the analysis and investigation of
CRM applications/systems, graphics, web, multimedia, voice
response and conversational user interaction. Creates, evaluates
and modifies prototypes to support evolving software application
development. May develop user profiles, with emphasis on human
error control, display issues, visual interaction, physical
manipulation, and task and objective analyses. May assist in
developing design concept and implementation, providing input on
user design considerations. Develops and applies software
design/usability processes in the investigation of technical
problems. May produce specifications describing user
requirements and internal structures for product in development.
Over time, works from learning one technology, method, and
approach to being fully versed on all including emerging
technologies, methods, and design considerations. As the career
progresses, formal software engineering and system engineering
skills will be acquired. Higher levels are expected to be able
to complete business system analysis skills.
Provides technical leadership in the evaluation, implementation
and support of technical application infrastructure.
Participates in analyzing and assessing business needs for
automated systems. Participates in formulating and delivering
action plans for ensuring or improving automated support for the
business. Understanding and applying, in depth, the capabilities
and limitations of supported technologies and platforms and
staying current with advances in desktop and application
technologies.
Responsibility for recommending technical
architecture solutions and facilitating the efficient and
effective application of these solutions. Researching the impact
of technology upgrades and integrations on existing systems.
Project management of technical aspects of projects including
integration, scope, time, cost, quality, communications and
procurement management. Understand prototyping concepts and
techniques, and is able to translate process and data models
into application prototypes and technical specifications.
Maintaining and improving proficiency in the use of integrated
methodologies and project management tools. Responsibility for
knowing the business processes and applying that knowledge to
data requirements, automated business solutions, integration
issues, and reporting requirements for areas of responsibility.
Competencies that are very important to the job are: decision
making, managing execution, planning, managing and improving
processes, strategy, innovation, influence, engage and inspire,
foster teamwork, building talent, write effectively, speak with
impact, build relationships, manage differences, drive for
results, adaptability, and self-development.
Competencies that are important to the job are: financial
acumen, cultural sensitivity and courage. Typically requires a
minimum of 8 years of related experience. Graduate coursework is
desirable.
A track record of several successful Remedy Implementations
(ITSM - Helpdesk/Change/Asset, Customer Support, Quality
Management or CMDB)
Minimum of 8 years of experience in enterprise architecture,
systems integration, package implementation, and/or interactive
design, and Architecture experience.
ITIL process knowledge (Incident Mgmt, Change Mgmt,
Configuration Mgmt). ITIL certification is a big plus
Experience in Web Services, J2EE, Java, JSP, XML, SOA, IVR, CTI
is a big plus
Enterprise Application Integration (preferably using WebMethods)
is a plus, but not required
Working understanding of Unix OS, SQL and relational database.
Preferably Oracle
Programming background a definite plus
Position Attributes Client is an Equal Opportunity Employer
and takes pride in a diverse environment. They do not
discriminate in recruitment, hiring, training, promotion or
other employment practices for reasons of race, color, religion,
gender, sexual orientation, national origin, age, marital or
veteran status, medical condition or handicap, disability, or
any other legally protected status.
If you are interested in the opportunity, please send a
word.doc resume, a brief description of why you are looking for
a new opportunity at this time, contact information, and your
target income. This is immediate and client will interview very
quickly.
Please send information to me, Jeff Glaser. Thank you.
Sincerely,
Jeffrey Glaser
VP, IT Resource Recruiting
INVIZCORP Inc., 43912 Championship Place, Ashburn, VA 20147
703-729-3382 (o) 703-597-7167 (c)
[EMAIL PROTECTED] www.invizcorp.com
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