What version / patch level of ITSM 7 are you running? Ty
On 6/27/08, Arnab Baral <[EMAIL PROTECTED]> wrote: > ** > Hi List, > > In ITSM Incident Management console we have a table field that shows all the > tickets for all the group the user is assigned to. > Whenever we select one incident to assign it to a group member using the > "Quick Action " button another selection is happening automatically in the > table. Now this selection is happening in a adhoc procedure which the user > is unaware of resulting in wrong assignment of tickets. > This is a serious issue for people dealing with huge number of tickets. > I have tried studying the worklog. But could not reach into some satisfying > result. > Please suggest. > > Regards > Arnab__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
