I'm running 7.0.03 patch 007 and I tried what you said - it seems to work. Sounds like a defect.
On 6/27/08, Arnab Baral <[EMAIL PROTECTED]> wrote: > ** > Hi, > > The ITSM version is 7.1.00 and patch no is 2. > > Regards > Arnab > > > On 6/27/08, T. Dee <[EMAIL PROTECTED]> wrote: > > > > What version / patch level of ITSM 7 are you running? > > > > Ty > > > > > > On 6/27/08, Arnab Baral <[EMAIL PROTECTED]> wrote: > > > ** > > > Hi List, > > > > > > In ITSM Incident Management console we have a table field that shows all > the > > > tickets for all the group the user is assigned to. > > > Whenever we select one incident to assign it to a group member using the > > > "Quick Action " button another selection is happening automatically in > the > > > table. Now this selection is happening in a adhoc procedure which the > user > > > is unaware of resulting in wrong assignment of tickets. > > > This is a serious issue for people dealing with huge number of tickets. > > > I have tried studying the worklog. But could not reach into some > satisfying > > > result. > > > Please suggest. > > > > > > Regards > > > Arnab__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" > > > html___ > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
