I had an odd issue last week- a customer tried to open an attachment on a task (using IE6) and got the normal "do you want to download the file" pop-up warning. He accepted and instead of downloading the attachment he was instead taken to a search mode on the task form. I tried it myself and got the same result. I then tried it in FF3 and had no problem downloading the attachment. Besides, it was much, much faster. As far as I know (I've not been here too long) it's all OOTB ITSM 7.0, but I have not looked too much into it yet.
Unfortunately this customer was on an imaged laptop, so he couldn't install FF. I emailed him the attachment, but this could become a big problem. Anyway, +1 for FF3 and Remedy. Now I only it worked with Opera... Chris ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of YHK Sent: Tuesday, July 01, 2008 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: Firefox3 ** Hello John, I've got a VM lab box and one of my customers reported this as well this morning. He is running ITSM 6 on 7.1 ars and mid-tier at patch level 01. I tested on FireFox 3.0 on ars7.1 and 7.0.1 both with ITSM 7.0.03 and no issues playing around with home page, creating incidents, Flashboards, etc. However, I just tried it on my ars6.3 vm with ITSM6 and had issues with menus not displaying and also not being able to select tabs. I'm assuming it's an issue with the applications/workflow that itsm6 was built on. Regards, Yo Han On Thu, Jun 19, 2008 at 4:37 PM, Reiser, John J <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote: Gary, I refreshed the browser, logged out, back in and viewed the same results. Then I went into the form, moved a few fields around. Then I manually flushed the cache. Now everything looks as it should. The Flashboards stay where they belong and the Application List works. We'll see how long it lasts. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
