Impact and the urgency defines the priority Combination of this defines the priority Hope this helps
Thanks & Regards Saravanan Palaniappan ITSM "To teach and to learn, to laugh and make others laugh. This is my purpose. Any day I don't do this was not worth the time it took to get through it." -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Elinore AR Sent: Friday, July 11, 2008 11:59 AM To: arslist@ARSLIST.ORG Subject: differences of Impact, Urgency and Priority in Incident Form Hi all, I know this is a silly question but can someone clearly define the differences between Impact, Urgency and Priority in Incident Form and how do you actually use them? (i.e. can there an Incident with Urgency = Critical but have Priority = Low?) TIA. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" -------------------------------------------------------------------------------------------- This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. -------------------------------------------------------------------------------------------- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
