There is a fix for this timeout issue on synching the database.
On 7/16/08, Rick Cook <[EMAIL PROTECTED]> wrote: > I can assure you that patch 3 did not fix this issue. I'll try getting the > hot fix tomorrow. > > Rick > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of strauss > Sent: Thursday, May 15, 2008 11:49 AM > To: arslist@ARSLIST.ORG > Subject: Re: Sync Search Timeout Defect (UNCLASSIFIED) > > I wonder if they are going to provide the hot fix to those of us who > opened issues on this several times over the past year against 7.0 and > then 7.1, but they closed them all after logging defects. I doubt it. > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC > > Sent: Thursday, May 15, 2008 1:45 PM > > To: arslist@ARSLIST.ORG > > Subject: Sync Search Timeout Defect (UNCLASSIFIED) > > > > Classification: UNCLASSIFIED > > Caveats: NONE > > > > All, > > > > If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a > > defect (SW00291500) with Sync Search. I worked with Remedy Technical > > Support (RTS) to obtain a Hot Fix for this and it worked great. > > > > RTS tell me that if you encounter the same type of problem, a Hot Fix > > can be provided. You will need to submit a Remedy Technical Support > > Issue through SupportWeb to initiate. The Hot Fix I received is a new > > copy of xrefdll.dll. This normally resides in the Admin directory on > > the > > Thick client. They didn't want me to publish the .dll on the list at > > this time. I think the .dll I received will work for most people > > because > > my install is very close to OOTB. > > > > The Symptoms of this defect are: > > > ----------------------------------------------------------------------- > > - > > -------------------------------- > > 1. You have full ITSM 7.0.3 Patch 007 and CMDB 2.1 Patch 002 installed > > 2. The Sync Search stops around a count of 42065. It completed Forms, > > but it stops toward the end of the Active Links. It never gets to > > Filters, Menus, etc. > > 3. The Active Links it did finish do show up as you would expect under > > the "Related Workflow" Tab of each field. > > > > 4. The arxref.log has entries like the following: > > ---------------------------------------------------- > > AR-XRef Version: 7.0 > > Removing previous detail and x-ref entries. > > ERROR: ActiveLink: Business Time Segment-cmdSave_NewWithAssoc & refers > > to field 98 in schema Business Time Segment; field does not exist > > ERROR: ActiveLink: Business Time Segment-cmdSave_SaveModify & refers > to > > field 98 in schema Business Time Segment; field does not exist . > > . > > . > > Could not find referenced schema $2000032$ on server > > 123.123.123.17.ERROR: ActiveLink: > ReportSelection:RunAskExportFilename7 > > & refers to field 2000090 in schema ReportSelection: field does not > > exist . > > . > > . > > ERROR: ActiveLink: ASI:SHR:GenericSave_003_Dialog_NoSandBox & refers > to > > field 250000108 in schema ; field does not exit . > > . > > . > > And many more of the same. > > ----------------------------------------------------- > > > > 5. It also comes back with a specific error: > > > ----------------------------------------------------------------------- > > - > > Aradmin.exe - Application Error > > The instruction at "0x7c168f1d" referenced memory at "0x0000001c". The > > memory could not be "read". > > Click on OK to terminate the program > > > ----------------------------------------------------------------------- > > - > > > ----------------------------------------------------------------------- > > - > > -------------------------------- > > > > I just thought I'd share this because Sync Search is used everywhere. > I > > hope this helps someone out there. It was driving me nuts, because I > > was > > always thinking there was something wrong with my computer. > > > > Let's hope the new 7.5 Admin Tool has the same capability (without the > > defect of course!). > > > > Gordon M. Frank > > Remedy Skilled Professional - 7.x > > ITIL V3 Foundation Certified > > DISA\Verizon FNS > > > > Classification: UNCLASSIFIED > > Caveats: NONE > > > > > _______________________________________________________________________ > > ________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"