I had to get the patch from support.
---------------------
Kelly Deaver
-------- Original Message --------__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Subject: Re: Sync Search Timeout Defect (UNCLASSIFIED)
From: "T. Dee" <[EMAIL PROTECTED]>
Date: Wed, July 16, 2008 6:53 am
To: arslist@ARSLIST.ORG
There is a fix for this timeout issue on synching the database.
On 7/16/08, Rick Cook <remedyrick@gmail.com> wrote:
> I can assure you that patch 3 did not fix this issue. I'll try getting the
> hot fix tomorrow.
>
> Rick
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
> Sent: Thursday, May 15, 2008 11:49 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Sync Search Timeout Defect (UNCLASSIFIED)
>
> I wonder if they are going to provide the hot fix to those of us who
> opened issues on this several times over the past year against 7.0 and
> then 7.1, but they closed them all after logging defects. I doubt it.
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
> > -----Original Message-----
> > From: Action Request System discussion list(ARSList)
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of FRANK, GORDON CTR DISA JSSC
> > Sent: Thursday, May 15, 2008 1:45 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Sync Search Timeout Defect (UNCLASSIFIED)
> >
> > Classification: UNCLASSIFIED
> > Caveats: NONE
> >
> > All,
> >
> > If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a
> > defect (SW00291500) with Sync Search. I worked with Remedy Technical
> > Support (RTS) to obtain a Hot Fix for this and it worked great.
> >
> > RTS tell me that if you encounter the same type of problem, a Hot Fix
> > can be provided. You will need to submit a Remedy Technical Support
> > Issue through SupportWeb to initiate. The Hot Fix I received is a new
> > copy of xrefdll.dll. This normally resides in the Admin directory on
> > the
> > Thick client. They didn't want me to publish the .dll on the list at
> > this time. I think the .dll I received will work for most people
> > because
> > my install is very close to OOTB.
> >
> > The Symptoms of this defect are:
> >
> -----------------------------------------------------------------------
> > -
> > --------------------------------
> > 1. You have full ITSM 7.0.3 Patch 007 and CMDB 2.1 Patch 002 installed
> > 2. The Sync Search stops around a count of 42065. It completed Forms,
> > but it stops toward the end of the Active Links. It never gets to
> > Filters, Menus, etc.
> > 3. The Active Links it did finish do show up as you would expect under
> > the "Related Workflow" Tab of each field.
> >
> > 4. The arxref.log has entries like the following:
> > ----------------------------------------------------
> > AR-XRef Version: 7.0
> > Removing previous detail and x-ref entries.
> > ERROR: ActiveLink: Business Time Segment-cmdSave_NewWithAssoc & refers
> > to field 98 in schema Business Time Segment; field does not exist
> > ERROR: ActiveLink: Business Time Segment-cmdSave_SaveModify & refers
> to
> > field 98 in schema Business Time Segment; field does not exist .
> > .
> > .
> > Could not find referenced schema $2000032$ on server
> > 123.123.123.17.ERROR: ActiveLink:
> ReportSelection:RunAskExportFilename7
> > & refers to field 2000090 in schema ReportSelection: field does not
> > exist .
> > .
> > .
> > ERROR: ActiveLink: ASI:SHR:GenericSave_003_Dialog_NoSandBox & refers
> to
> > field 250000108 in schema ; field does not exit .
> > .
> > .
> > And many more of the same.
> > -----------------------------------------------------
> >
> > 5. It also comes back with a specific error:
> >
> -----------------------------------------------------------------------
> > -
> > Aradmin.exe - Application Error
> > The instruction at "0x7c168f1d" referenced memory at "0x0000001c". The
> > memory could not be "read".
> > Click on OK to terminate the program
> >
> -----------------------------------------------------------------------
> > -
> >
> -----------------------------------------------------------------------
> > -
> > --------------------------------
> >
> > I just thought I'd share this because Sync Search is used everywhere.
> I
> > hope this helps someone out there. It was driving me nuts, because I
> > was
> > always thinking there was something wrong with my computer.
> >
> > Let's hope the new 7.5 Admin Tool has the same capability (without the
> > defect of course!).
> >
> > Gordon M. Frank
> > Remedy Skilled Professional - 7.x
> > ITIL V3 Foundation Certified
> > DISA\Verizon FNS
> >
> > Classification: UNCLASSIFIED
> > Caveats: NONE
> >
> >
> _______________________________________________________________________
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