Good day everyone, I have a question concerning the Remedy client. I notice in the Status Bar at the bottom of the client window that it will show the logged-in user ID and also the Server name. We have set up a new AR 7.1 server and have given it aliases of the old server and also DNS entries. I have noticed that the server name in the Status bar seems to change from one alias to another seemingly randomly as different users log in and different forms are opened. I was wondering where the client picks up this data? We have been having some intermittent login problems with very long delays. Rebooting the server seems to help for an undetermined number of logins. I am thinking the client may be having problems resolving the host name. We have entered the aliases in the Hosts file in Windows. I am not the sharpest knife in the drawer when it comes to networking so pardon me. The only other change we made was that we installed the AR app and SQL on drive D: instead of C: where we did on the previous server. This was requested by our Systems guy who maintains our servers. Also the new one is a VM server. I have looked in the BMC knowledgebase and through old AR list posts and the documentation, but to no avail.
Any information would be greatly appreciated. MS SQL Server 2005 updated Windows Server 2003 updated on same server Mid tier 7.1 on same server ARSystem 7.1 patch 2 Client 7.1 Admin 7.1 Java jdk1.6.0_06 David Morrison East Tennessee State University
