Norm, I'll take a stab at this, from all appearances you are gainfully employed servicing some sort of Remedy application? Like it or not there are few, count them on one hand if you like, enterprise applications like ITSM (or ESS for that matter) that can scale globally and that is fundamentally because of ARS.
For us old timers, ARS was here long before there we OOTB applications and this list served only one purpose back then, to share knowledge. Whether I like or dislike ITSM is not the point of this thread it seems to me but rather this is about "should the list continue to exist to support primarily ITSM issues"? I am sure that Dan will chime in here at some point ... Doug is right, don't see what you like here then build your own but you know what, when you hit the wall guess where you'll post your questions? There is a reason Remedy is where it is. There was a reason that Peregrine could not beat Remedy in the same marketplace and still can't. Bottom line, unless you are signing the check and control direction, management will choose what it deems to be the best tool for the job and their enterprise. Facts are, it'll probably be Remedy driven by ARS ! Regards...Gidd PS: Thanks Doug and Larry and others who had the vision to develop ARS. (yes I appreciate the Checkbox you did for me years ago and I still remember). -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, July 22, 2008 1:10 PM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build Right...given...but same is true about Remedy running in an MS environment. Remedy in MS environment = CALs, server license, and/or database license PLUS Remedy user licenses Other app developed with VS or other RAD = CALS, server license, and/or database license...but no app license! Moreover, with other RADs you can leverage MySQL or Postgre and get away from the database licenses, too...Remedy doesn't yet support MySQL or Postgre. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552 Sent: Tuesday, July 22, 2008 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build All Microsoft users must be covered by a CAL license of some type either Server license and/or Database license. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, July 22, 2008 15:41 To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build Right...you avoid the ridiculous (my opinion) costs associated with ITSM, but you still have to pay for AR System user licenses. With VS .Net, Delphi, or whatever you NEVER worry about user licenses for apps you build. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Tuesday, July 22, 2008 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build Yeah but if you "custom" build your application you do not need all of the licenses for instance like ITSM 7 needs, Problem, change, asset, incident etc... Kevin Begosh, RSP External Initiatives System Design & Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, July 22, 2008 3:32 PM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build Yes...it is an awesome RAD environment but it's extremely hampered by its extraordinarily expensive licensing model. With another RAD (let's say Visual Studio .Net), you build the application and then never have to worry about paying a dime for application licenses. With Remedy you say, "Hey, we could knock out XYZ app in a day! Oh...wait...we'd have to buy more licenses...nevermind..." -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Elry Sent: Tuesday, July 22, 2008 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build I have to say... There is nothing wrong with the ITSM Suite 7.x. It fits nicely into the ITIL Framework that a lot of companies "crave". But, there are lot of companies that realize that they can't run their business efficiently inside the Framework; therefore, custom build or find another product. Luckily, these companies are beginning to realize that ARS is a great RAD Tool with it's own IDE & integration plugins that make many other types of development "pale" by comparison... They are also finding out that the other ITIL based products out there are not as easily customizable, nor do they integrate well... In any event custom development will allow most companies to "nail" there processes then put a tool around it rather than "tyring to push a square peg through a round hole..." On Jul 22, 11:40 am, "Tanner, Doug" <[EMAIL PROTECTED]> wrote: > Ray, > > Can you make your font just a little smaller :-) > > Old school custom builder - "Your Business - Your Way" > > I do believe for many reasons there are higher demands for custom > applications versus ITSM 7.X (It Takes So Much) > > Great tool, make it dance, - I am a firm Believer in "Remedy - Drive it > with Data" (as presented at past National RUG) > > But > > Do not want to be just a data administrator, Remedy is the most powerful > Workflow Toolkit available - USE IT ! > > Doug Tanner > > RSP (Former RAC) > > Visionary of Rem-Mail > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Ray Gellenbeck > Sent: Tuesday, July 22, 2008 9:48 AM > To: [EMAIL PROTECTED] > Subject: Buy vs. Build > > Am I the only one seeing a resurgance of contacts seeking experienced > custom-build expertise vs. install/configure/maintain/integrate folks? > > I know BMC's pie in the sky goal is minimal need for customizations vs. > configuration/data changes, but there seems to be a growing backlash > against this McDonald's approach. I'm only asking this of the group to > see if this trend is bigger than my areas of engagement over the last > couple years. > > Sure, there will always be needs for folks to step in an make > customizations here and there, but I'm suprised now at the number and > the scope of custom-build-from-scratch projects I'm getting > proposals/recruiters for compared to the past. Has ITSM mis-stepped in > its later releases or is it that the customer growth for the engine and > those upgrading has somewhat de-coupled from ITSM along the way? Have > that many old-school custom-builders disappeared? > > Send me your thoughts directly if you feel the board wanting to stay > focused on troubleshooting threads... > > Ray Gellenbeck > > [EMAIL PROTECTED] > > __Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > html___ > > DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. 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