Fred, I have been using Remedy for over 8 years, and it has always been called a Helpdesk application by people outside of the Remedy world. Granted I never describe it as such, and I correct everybody I can, but the fact remains, if you are not on the backside of Remedy, you seem to relate it to a helpdesk application. That might be because that is how it has been pushed and utilized for a decade plus.
I have to say, I am not sure that ARS is dying either. Granted I know the "in" thing these days is ITSM, but that doesn't mean that once they get it into a company that they company doesn't realize they can use it for other things. I think of the problems is that there are a lot of people who gte put into the feed and care part of the system and only get trained on what they need to know i.e. ITSM. I have also found that there are many cases where these people don't know anything about Remedy and don't get any formal training. They are given books and told to figure it out. In fact, most projects that I have been on, the FTEs don't even know about the list. So where is the fault? Is it BMC for trying to make more money (and they seem to be selling a lot of ITSM licenses) or is it the companies for not sending their employees for proper trainiing? Or as is often the case, does the blame fall a little bit on everyone? Brian On Wed, Jul 23, 2008 at 9:42 AM, Kaiser Norm E CIV USAF 96 CS/SCCE < [EMAIL PROTECTED]> wrote: > Hmmm...we'll see. I don't think just releasing a new version of the > Admin tool (based on existing open source code) will do much to > reinvigorate the ARS when BMC has discarded the "Your Business -- Your > Way" approach. > > I've seen just one job posting for a custom developer recently...before > that, it seems every single one was for an ITSM configurator. With > fewer custom development jobs, developers are bound to leave the field > for other toolsets where pastures are greener. When they leave, the ARS > loses its biggest advocates of "Remedy as a rapid app development tool." > As you lose advocates, you lose word of mouth, which is what grew Remedy > into what it is. > > I honestly don't think ITSM will drive anyone to think, "Hey look at > this cool development tool we have at our disposal." Instead, I think > the mentality is more and more becoming, "Hey, cowboy! Don't touch that! > It's too complicated. We don't want you breaking our OOTB solution." > > I think lowering the price and attracting new people in to build apps of > all sorts and sizes is the only thing that will make the ARS a viable > platform in the eyes of many businesses. > > Think about it...ask just about any outsider about Remedy and typically > (not always) they say something along the lines of, "Oh yeah...that's > that Help Desk thing, right?" not, "Oh yeah...that's that awesome rapid > app toolset!" I can't ever remember talking to an outsider (a network > engineer, a CIO, an IT specialist, etc.) who knew you could build > applications with Remedy. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook > Sent: Wednesday, July 23, 2008 10:12 AM > To: arslist@ARSLIST.ORG > Subject: Re: Buy vs. Build > > ** > I have to take some exception to your first remark, Norm. If the ARS > were dying a slow death, why would BMC bring out a new Administrator > tool (7.5) that will EXPAND the developer's ability to do core ARS > development? I know that part of the reason for that is that it's old > technology that's in the way of some architectural advances that need to > take place, but that's my point. AR System developers will, with 7.5, > have the ability to build things we can't even imagine doing now. How > many software companies give developers like us that much power over > their OOB applications? > > In my opinion, the core AR System development, which has taken a back > seat (maybe in the trunk) to OOB apps for a few years now, WILL be > making a renaissance in the next few years as companies that bought ITSM > increasingly realize that with it, they got a pretty good workflow > engine that is easy to integrate with their ITSM products. I take great > pains to point out to new Remedy/ITSM customers that every part of that > application suite was built with the same workflow engine they have at > their disposal, and that a skilled and experienced development team can > build an application to support any business function with it. > > I don't see AR System ever being the financial driver that it used to > be, as the revenue model will always be more robust for OOB apps. But > it can and should return to being more of a technological driver in the > next 2-3 years. > > I do agree that an MSDN-like arrangement would be a net win for both BMC > and for the developers. I have heard Doug say he's proposed it many > times. I hope he continues to do so until his wisdom is accepted. > > Rick > > > On Wed, Jul 23, 2008 at 5:50 AM, Kaiser Norm E CIV USAF 96 CS/SCCE > <[EMAIL PROTECTED]> wrote: > > > Shawn/Bing: > > You guess hit the mark squarely. The ARS is dying a slow death, > and > unfortunately BMC is doing nothing to stop it. > > Think on it for just a moment. If BMC would lower the price of > the ARS > down to, say, the price of the Visual Studio (somewhere in the > range of > $500) and abolished ARS user licenses (they could continue to > sell the > user licenses for their OOTB apps), think of how many copies of > ARS they > would sell. > > I've written apps in a variety of environments, and to this day > the > fastest and easiest I've found is ARS. Build an app in Remedy > and > voila! Instant app that runs in Windows and Unix environments > AND is > client or web-based. When people see how easy and quick it is > not knock > out a complete application, they'll flock to it in droves. > > But as is, the licensing model blocks newcomers to the platform. > It's > the "thanks but no thanks" effect. True, ARS has its diehards > (us), but > we are a very small community. > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the > Answers Are" html___ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
