Hi Group,
I trying to configure the remedy 7.1 for my company. Now I have
some questions. Currently in our organization in 6.3 we have Category, Type,
Item in the requestor console based on which the request is routed to the
appropriate group. But in 7.1, I don't see any option that is analogous to
that in the requestor console. How do I set it up do out of the box. I am
strictly to stay away from customizations. The idea that remedy 6.3 supports
something and 7.1 does not sounds improbable. Is there any thing that I am
missing out here? In 6.3 again there are two options create a change request
and help desk request. In Remedy 7.1 I have only one option which says
create a New Request. Please help me understand what needs to be done to
accomplish the above business needs.
Thanks
Sivarama
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