Exactly ...  it is rather risky to assume the filters are going to run if the 
table is updated via another application.  If they don't go through ARS and are 
updated via direct SQL then your filter will not fire.  9 times out of ten this 
will be the business case when creating a view.  That is why I usually tell 
people the filters won't fire.

Sean



-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Carey Matthew Black
Sent: Monday, August 04, 2008 10:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: API performance question

Sean,

Actually Submit and Modify filters work just fine when the transaction
comes through ARS. If the DB data is change via the DB, then the
filters are skipped. (Because the transaction did not come through
ARS.)

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.

On Mon, Aug 4, 2008 at 9:14 AM, Garrison, Sean (Norcross)
<[EMAIL PROTECTED]> wrote:
> Sort of ...
>
> Since you are using a view there is no trigger to capture "On Modify" or "On 
> Submit".  You can trigger on "Get Fields".  You can add a display only field 
> to the view and do a push fields "On Modify" to the display-only field to 
> perform some action against the view.
>
> Sean
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
> PROTECTED] On Behalf Of Ravi
> Sent: Monday, August 04, 2008 9:10 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: API performance question
>
> Just another question. If I build a view with data from another
> database, can I create filters on this view form? Assuming the aradmin
> use has write permissions to this database table.
>
> Thanks
> Ravi

_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Reply via email to