Are these by chance incidents that were created via an integration, or a they being submitted directly into the incident form? I have only seen this via one of our integrations.
-----Original Message----- From: strauss <[EMAIL PROTECTED]> Sent: Thursday, July 31, 2008 6:01 PM To: arslist@ARSLIST.ORG <arslist@ARSLIST.ORG> Subject: Re: ITSM 7, IM module: Owner field not being populated automatically. We have seen this on two tickets so far. I added a custom escalation to check for these once daily and set the blank owner fields to the central helpdesk. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ <http://itsm.unt.edu/> From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Tuesday, July 29, 2008 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7, IM module: Owner field not being populated automatically. ** I have seen this before. We were never able to pin down the cause and didn't get anywhere with support. We ended up making modifications to allow Incident Master modifications to Incident Owner/Group no matter the existing value. -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 "Chowdhury, Tauf" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 07/29/2008 08:20 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject ITSM 7, IM module: Owner field not being populated automatically. ** Hi all, We're currently having this random issue where some INC requests cannot be modified at all because there is no Owner set. When anyone (even Demo) tries to modify it, an error displays stating that Owner field must be populated. I've tried to replicate this without any luck. I tried doing a search and modify all but am unable to clear out the owner field and save a ticket or to even create the ticket without the owner field. Have any of you run into this at all? Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Informatics Office: 631.858.7765 Mobile:646.483.2779 _____ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
