Hi all, We're currently having this random issue where some INC requests cannot be modified at all because there is no Owner set. When anyone (even Demo) tries to modify it, an error displays stating that Owner field must be populated.
I've tried to replicate this without any luck. I tried doing a search and modify all but am unable to clear out the owner field and save a ticket or to even create the ticket without the owner field. Have any of you run into this at all? Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Informatics Office: 631.858.7765 Mobile:646.483.2779 ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"