Hi,
I am trying to set up the assignment process rules for the current
remedy 7.1 implementation. As you know that in the change mgmt workflow
there are various approval phases. I want to know if we can define an
approval phase to route the request back to the submitter after initial
approval is done. for e.g we have an approval phase called review in the
initiate stage which routes the request to xyz approval group. after the XYZ
approval group hit "approve" is there any way I can auto route the change
request to the incident creater or submitter for bussiness approval defined
in review and authorize phase. Can I do it just with configurations out of
the box and no customizations. Please help.
--
Sivarama
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