Thanks for your inputs lisa. Sivarama
On Fri, Aug 1, 2008 at 5:07 PM, Lisa Westerfield <[EMAIL PROTECTED] > wrote: > ** > > The approval phases only really stage it for the various approvers, and > then change the status based on completion of approvals, not really to > submit to teams. Unfortunately, it would be customization. > > > > You should be able to add the submitting team at that specific phase and > then the change won't advance any further until they approve it. > > > > Hope that helps! > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *sivarama velicheti > *Sent:* Friday, August 01, 2008 4:49 PM > *To:* arslist@ARSLIST.ORG > *Subject:* approval engine > > > > ** > > > Hi, > > I am trying to set up the assignment process rules for the current > remedy 7.1 implementation. As you know that in the change mgmt workflow > there are various approval phases. I want to know if we can define an > approval phase to route the request back to the submitter after initial > approval is done. for e.g we have an approval phase called review in the > initiate stage which routes the request to xyz approval group. after the XYZ > approval group hit "approve" is there any way I can auto route the change > request to the incident creater or submitter for bussiness approval defined > in review and authorize phase. Can I do it just with configurations out of > the box and no customizations. Please help. > > -- > > Sivarama > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > <http://www.bmc.com/userworld/> > > TuringSMI is a Platinum Sponsor of both BMC UserWorld Events > > *Email Disclaimer* > This email has been sent from the TuringSMI Group > > This message is subject to and does not create or vary any contractual > relationship between TuringSMI, SMI Technologies, SMI Telco, its > subsidiaries or affiliates and you. Internet communications are not secure > and therefore the TuringSMI Group does not accept any legal responsibility > for the contents of this message. Any views or opinions expressed are those > of the author. This message is intended for the addressee(s) only and its > contents and any attached files are strictly confidential. If you have > received it in error, please contact the sender on the number above. > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
