Even I am facing the same problem and BMC recommended a solution but it hasn't worked for me ( may be helpful for you :-) ). ********************************************************* Defect SW00291582:
People get their 'General Access' and 'Asset Viewer' permissions removed by an escalation at night. a. Open the Application Admin Console. b. Click on the [Create] people link. c. Create a person with a permission that gives 'Asset Viewer' , like 'Infrastucture Change User'. d. Wait overnight. e. Look at the user record for this user the next day. 3. ACTUAL RESULTS: a. The Asset Viewer and General Access permissions were removed. I looked for the escalation causing this issue, but I did not find one related. Best regards, Genelle Windsor Senior Technical Support Engineer, EMEA Customer Support BMC Software ********************************************************* Thanks Naveen ________________________________ From: Action Request System discussion list(ARSList) on behalf of Lisa Westerfield Sent: Mon 8/4/2008 10:46 PM To: arslist@ARSLIST.ORG Subject: Re: "You do not have write license" woes You may also want to look at the server information, users, license review to see exactly what license is getting assigned to that user in real time. -----Original Message----- From: Gary Opela (Corporate) <[EMAIL PROTECTED]> Sent: Monday, August 04, 2008 12:12 PM To: arslist@ARSLIST.ORG <arslist@ARSLIST.ORG> Subject: Re: "You do not have write license" woes It's almost like the user cache is getting corrupted or something, user_x table. You might do a select from user_x for those users while they're having issues and seeing what it says their license types are. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com <http://www.5pointleader.com/> http://www.lcibest.com <http://www.lcibest.com/> Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Monday, August 04, 2008 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: "You do not have write license" woes No - not that I know of...but even then it doesn't matter because if I delete/re-add the user I have the same thing happen. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, August 04, 2008 12:03 PM To: arslist@ARSLIST.ORG Subject: Re: "You do not have write license" woes ** By any chance do you guys have dual network cards? I have seen cases where the license gets invalid after a restart, because the system reads the Host ID from the wrong network card.. Joe ----- Original Message ---- From: "Tortolero, Joseph" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Monday, August 4, 2008 12:24:44 PM Subject: Re: "You do not have write license" woes ** I have seen this as well and EMS and BMC have not been able to help either Thank you, -j Joe Tortolero Remedy Consultant Desk - 561-682-2780 Cell - 561-665-1363 [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> [cid:image001.jpg@01C8F62B.6F504FA0] ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Monday, August 04, 2008 12:21 PM To: arslist@ARSLIST.ORG Subject: "You do not have write license" woes I have a variety of users who are experiencing a weird error. Occasionally the server acts as if their license has disappeared when trying to save an Incident in ITSM 7.03. They will be working fine one minute and then they will get the long series of errors that says... "You do not have application write license (ARERR 9850). You do not have write access to field...." followed by every field on the Incident form. The irritating thing is the user HAS a license. This affects both fixed license and floating license users. Removing/re-adding their licenses does not fix the problem. The only consistent way to fix this is to delete the user and re-create them - and even THEN it is not 100% curable. I have checked the following: 1.) Box has AR Server license 2.) Box has adequate Application licenses, AR User licenses, etc. 3.) User is configured properly 4.) User is not doing something stupid. BMC Support has been unable to assist in this issue - it's been going on for months. Has anyone else run into this? I don't even know how to troubleshoot what is going on really since all of the app/workflow/api stuff seems to be correct. William Rentfrow, Principal Consultant [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. 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