William, Eventhough you say the system has adequate application and user licenses, do the users have application write license configured properly? Also what version of ARS and Midtier you are on though you say the ITSM version is 7.0.3?
Thanks, Mohan --- On Mon, 8/4/08, William Rentfrow <[EMAIL PROTECTED]> wrote: > From: William Rentfrow <[EMAIL PROTECTED]> > Subject: Re: "You do not have write license" woes > To: arslist@ARSLIST.ORG > Date: Monday, August 4, 2008, 4:25 PM > Guest users are not allowed. The user is connected as > themself. > > All good questions! :) So far - no indication of what the > problem. > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza > Sent: Monday, August 04, 2008 3:22 PM > To: arslist@ARSLIST.ORG > Subject: Re: "You do not have write license" woes > > > ** > Another suggestion - something you might have already > crossed out but > worth a shot.. > > Is the user typing in the correct password? If not is the > system set up > to allow guest users? If so the user must be logging in as > a guest, and > hence can submit but cannot modify.. Or perhaps since you > say that you > are using LDAP, the LDAP password was changed but has not > yet > propogated, hence is logging in the user as a guest user > even though he > is typing the correct password? > > Turn on user logging and see what you get.. also turn on > your LDAP > logging to verify if the user is being authenticated as he > should.. > > Cheers > > Joe > > ----- Original Message ---- > From: William Rentfrow <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Monday, August 4, 2008 3:35:06 PM > Subject: Re: "You do not have write license" woes > > Once a user gets the error it's there to stay - we can > log out and back > in and it's immediate. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick > W > Sent: Monday, August 04, 2008 2:31 PM > To: arslist@ARSLIST.ORG > Subject: Re: "You do not have write license" woes > > Another thing to check is your web server timeout settings > (not just the > ones in the Mid-Tier Config pages, but the ones for the > actual web > server). If your web server is dropping the session due to > a timeout > setting it might cause this issue. > > Since you said it only affects the web and not the user > tool I don't > believe it is a user_cache issue. > > Fred > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf > Sent: Monday, August 04, 2008 2:06 PM > To: arslist@ARSLIST.ORG > Subject: Re: "You do not have write license" woes > > William, > I'm going with Carey on this one. If you have a load > balancer, take a > look at how it is handling the sessions. Is it using a > shorter timeout > than what is configured on the mid tier? Is it storing the > cookie > properly? > > Tauf Chowdhury | Forest Laboratories, Inc. > Sr. Analyst > Office: 631.858.7765 > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow > Sent: Monday, August 04, 2008 2:37 PM > To: arslist@ARSLIST.ORG > Subject: Re: "You do not have write license" woes > > Hmmmmm.....this bears some investigating. I do not know > for sure. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew > Black > Sent: Monday, August 04, 2008 1:31 PM > To: arslist@ARSLIST.ORG > Subject: Re: "You do not have write license" woes > > William, > > Just a WAG... > > Maybe you have a web server cluster that is behind a load > balancer that > is not using a Sticky session? > > ( Maybe the user has a valid license but is trying to > "switch IP > Addresses" in a way that is confusing the ARS server?) > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > > On Mon, Aug 4, 2008 at 1:59 PM, William Rentfrow > <[EMAIL PROTECTED]> wrote: > > Also, did I mention it works in the user tool - this > is just a > > mid-tier error. > > <snip> > > > > > From: Action Request System discussion list(ARSList) > on behalf of > > William Rentfrow > > Sent: Mon 04/08/2008 17:21 > > To: arslist@ARSLIST.ORG > > Subject: "You do not have write license" > woes > > > > > > ** > > I have a variety of users who are experiencing a weird > error. > > > > Occasionally the server acts as if their license has > disappeared when > > trying to save an Incident in ITSM 7.03. They will be > working fine > > one minute and then they will get the long series of > errors that > says... > > > > "You do not have application write license (ARERR > 9850). You do not > > have write access to field...." followed by every > field on the > > Incident form. > > > > The irritating thing is the user HAS a license. This > affects both > > fixed license and floating license users. > Removing/re-adding their > > licenses does not fix the problem. The only > consistent way to fix > > this is to delete the user and re-create them - and > even THEN it is > > not 100% curable. > > > > I have checked the following: > > > > 1.) Box has AR Server license > > 2.) Box has adequate Application licenses, AR User > licenses, etc. > > 3.) User is configured properly > > 4.) User is not doing something stupid. > > > > BMC Support has been unable to assist in this issue - > it's been going > > on for months. Has anyone else run into this? I > don't even know how > > to troubleshoot what is going on really since all of > the > > app/workflow/api stuff seems to be correct. > > > > William Rentfrow, Principal Consultant > [EMAIL PROTECTED] C > > 701-306-6157 O 952-432-0227 > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where > the Answers Are" > html___ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where > the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
