William,
What's your environment? I know this may sound odd, but whenever I've seen this problem, it usually ended up being related to running out of resources on the server (I.e. Temp space, memory, etc.). If this randomly happens with different users, you may want to check things there. The many times, I've seen this issue, there was usually some type of related MALLOC errors in the log files. Leonard _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Monday, August 04, 2008 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: "You do not have write license" woes Guest users are not allowed. The user is connected as themself. All good questions! :) So far - no indication of what the problem. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, August 04, 2008 3:22 PM To: arslist@ARSLIST.ORG Subject: Re: "You do not have write license" woes ** Another suggestion - something you might have already crossed out but worth a shot.. Is the user typing in the correct password? If not is the system set up to allow guest users? If so the user must be logging in as a guest, and hence can submit but cannot modify.. Or perhaps since you say that you are using LDAP, the LDAP password was changed but has not yet propogated, hence is logging in the user as a guest user even though he is typing the correct password? Turn on user logging and see what you get.. also turn on your LDAP logging to verify if the user is being authenticated as he should.. Cheers Joe ----- Original Message ---- From: William Rentfrow <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Monday, August 4, 2008 3:35:06 PM Subject: Re: "You do not have write license" woes Once a user gets the error it's there to stay - we can log out and back in and it's immediate. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, August 04, 2008 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: "You do not have write license" woes Another thing to check is your web server timeout settings (not just the ones in the Mid-Tier Config pages, but the ones for the actual web server). If your web server is dropping the session due to a timeout setting it might cause this issue. Since you said it only affects the web and not the user tool I don't believe it is a user_cache issue. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf Sent: Monday, August 04, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: Re: "You do not have write license" woes William, I'm going with Carey on this one. If you have a load balancer, take a look at how it is handling the sessions. Is it using a shorter timeout than what is configured on the mid tier? Is it storing the cookie properly? Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Monday, August 04, 2008 2:37 PM To: arslist@ARSLIST.ORG Subject: Re: "You do not have write license" woes Hmmmmm.....this bears some investigating. I do not know for sure. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Monday, August 04, 2008 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: "You do not have write license" woes William, Just a WAG... Maybe you have a web server cluster that is behind a load balancer that is not using a Sticky session? ( Maybe the user has a valid license but is trying to "switch IP Addresses" in a way that is confusing the ARS server?) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Mon, Aug 4, 2008 at 1:59 PM, William Rentfrow <[EMAIL PROTECTED]> wrote: > Also, did I mention it works in the user tool - this is just a > mid-tier error. <snip> > > From: Action Request System discussion list(ARSList) on behalf of > William Rentfrow > Sent: Mon 04/08/2008 17:21 > To: arslist@ARSLIST.ORG > Subject: "You do not have write license" woes > > > ** > I have a variety of users who are experiencing a weird error. > > Occasionally the server acts as if their license has disappeared when > trying to save an Incident in ITSM 7.03. They will be working fine > one minute and then they will get the long series of errors that says... > > "You do not have application write license (ARERR 9850). You do not > have write access to field...." followed by every field on the > Incident form. > > The irritating thing is the user HAS a license. This affects both > fixed license and floating license users. Removing/re-adding their > licenses does not fix the problem. The only consistent way to fix > this is to delete the user and re-create them - and even THEN it is > not 100% curable. > > I have checked the following: > > 1.) Box has AR Server license > 2.) Box has adequate Application licenses, AR User licenses, etc. > 3.) User is configured properly > 4.) User is not doing something stupid. > > BMC Support has been unable to assist in this issue - it's been going > on for months. Has anyone else run into this? I don't even know how > to troubleshoot what is going on really since all of the > app/workflow/api stuff seems to be correct. > > William Rentfrow, Principal Consultant [EMAIL PROTECTED] C > 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
