From: William Rentfrow <[EMAIL PROTECTED]>
Subject: Re: "You do not have write license" woes
To: arslist@ARSLIST.ORG
Date: Monday, August 4, 2008, 11:21 PM The users are configured
properly - I was 100% sure of that but BMC also verified this.
This is AR 7.1 patch 001 for solaris for both server and mid-tier.
The servers are separate with 1 AR Server and 4 mid-tier servers
connected via a netscaler load balancer.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
Sent: Monday, August 04, 2008 3:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
William,
Eventhough you say the system has adequate application and user
licenses, do the users have application write license configured
properly?
Also what version of ARS and Midtier you are on though you say the
ITSM version is 7.0.3?
Thanks,
Mohan
--- On Mon, 8/4/08, William Rentfrow
<[EMAIL PROTECTED]> wrote:
From: William Rentfrow
<[EMAIL PROTECTED]>
Subject: Re: "You do not have write license"
woes
To: arslist@ARSLIST.ORG
Date: Monday, August 4, 2008, 4:25 PM Guest users are not allowed.
The user is connected as themself.
All good questions! :) So far - no indication of what
the
problem.
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Monday, August 04, 2008 3:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license"
woes
**
Another suggestion - something you might have already crossed out
but worth a shot..
Is the user typing in the correct password? If not is
the
system set up
to allow guest users? If so the user must be logging
in as
a guest, and
hence can submit but cannot modify.. Or perhaps since
you
say that you
are using LDAP, the LDAP password was changed but has
not
yet
propogated, hence is logging in the user as a guest
user
even though he
is typing the correct password?
Turn on user logging and see what you get.. also turn
on
your LDAP
logging to verify if the user is being authenticated
as he
should..
Cheers
Joe
----- Original Message ----
From: William Rentfrow
<[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, August 4, 2008 3:35:06 PM
Subject: Re: "You do not have write license"
woes
Once a user gets the error it's there to stay - we
can
log out and back
in and it's immediate.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms,
Frederick
W
Sent: Monday, August 04, 2008 2:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license"
woes
Another thing to check is your web server timeout
settings
(not just the
ones in the Mid-Tier Config pages, but the ones for
the
actual web
server). If your web server is dropping the session
due to
a timeout
setting it might cause this issue.
Since you said it only affects the web and not the
user
tool I don't
believe it is a user_cache issue.
Fred
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury,
Tauf
Sent: Monday, August 04, 2008 2:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license"
woes
William,
I'm going with Carey on this one. If you have a
load
balancer, take a
look at how it is handling the sessions. Is it using a shorter
timeout than what is configured on the mid tier? Is it storing
the
cookie
properly?
Tauf Chowdhury | Forest Laboratories, Inc.
Sr. Analyst
Office: 631.858.7765
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William
Rentfrow
Sent: Monday, August 04, 2008 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license"
woes
Hmmmmm.....this bears some investigating. I do not
know
for sure.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey
Matthew
Black
Sent: Monday, August 04, 2008 1:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license"
woes
William,
Just a WAG...
Maybe you have a web server cluster that is behind a
load
balancer that
is not using a Sticky session?
( Maybe the user has a valid license but is trying to "switch IP
Addresses" in a way that is confusing the ARS
server?)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On Mon, Aug 4, 2008 at 1:59 PM, William Rentfrow
<[EMAIL PROTECTED]> wrote:
Also, did I mention it works in the user tool -
this
is just a
mid-tier error.
<snip>
From: Action Request System discussion
list(ARSList)
on behalf of
William Rentfrow
Sent: Mon 04/08/2008 17:21
To: arslist@ARSLIST.ORG
Subject: "You do not have write
license"
woes
**
I have a variety of users who are experiencing a
weird
error.
Occasionally the server acts as if their license
has
disappeared when
trying to save an Incident in ITSM 7.03. They
will be
working fine
one minute and then they will get the long series
of
errors that
says...
"You do not have application write license
(ARERR
9850). You do not
have write access to field...." followed by
every
field on the
Incident form.
The irritating thing is the user HAS a license.
This
affects both
fixed license and floating license users.
Removing/re-adding their
licenses does not fix the problem. The only
consistent way to fix
this is to delete the user and re-create them -
and
even THEN it is
not 100% curable.
I have checked the following:
1.) Box has AR Server license
2.) Box has adequate Application licenses, AR
User
licenses, etc.
3.) User is configured properly
4.) User is not doing something stupid.
BMC Support has been unable to assist in this
issue -
it's been going
on for months. Has anyone else run into this? I
don't even know how
to troubleshoot what is going on really since all
of
the
app/workflow/api stuff seems to be correct.
William Rentfrow, Principal Consultant
[EMAIL PROTECTED] C
701-306-6157 O 952-432-0227
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