The Corestaff Technology Group is seeking a skilled Remedy professional for a metro accessible client in Washington, DC. Qualified candidates will have upgrade experience from 5.x to 6.x on a Unix platform. Candidates should also have experience working directly with users to gather and implement new requirements. Remedy Developer / Analyst / Administrator Our client is seeking a Remedy Administrator / Analyst / Support Individual to act as the lead Application Administrator for our Remedy implementation used to support our Operations Center and Customer Service staff in the United States, Canada, and Western Europe. This position requires 3+ years of administration experience with Remedy applications and technical support center processes. A four-year college degree in business or a technology related field is desired. The preferred candidate will have the ability to perform day-to-day operational support functions within Remedy, including client, server and application administration and must be able to communicate with end users to resolve issues. The candidate will need experience in creating technical specifications based on application end-user feedback and analysis of business workflow with the goal of optimizing and automating Operation Center and Customer Care processes. The candidate will need excellent interpersonal skills and be comfortable providing end user training. · Responsible for Remedy Client and Server Administration / Support · =C 2 Responsible for Training and End User Support · Responsible for Application Requirements Definition, Testing, and Documentation · A strong understanding of Ticketing Process Flows, Business Processes and Data Integration · Minimum of 3 years experience required (5-7 preferred) in Remedy / Remedy Administration · Advanced Communication Skills, Both Verbal and Written, Advanced Interpersonal Skills, and a High Degree of Initiative in Interacting With Users. · An understanding of IT/IS Policies, Practices and Procedures · Experience in a Technical Support/Helpdesk Environment a plus Additional skill sets of interest include: · Knowledge of and experience in Internet services architecture and web-based programming languages in order to design, develop, implement and manage complex web sites related to Internet service offerings, trouble tickets & financial reporting. · Working experience with multiple data sources (MSSQL, MySQL, Oracle), link servers and the ability to design, implement & query complex databases. · Experience with Web development, HTML, JAVA, JAVA script, .NET & ASP. Angela Greggs Technical Recruiter CORESTAFF Technology Group www.corestaff.com W) 703.532.0554 C) 7 03.980.2657 Fax) 703.532.5690 [EMAIL PROTECTED] P Please consider the environment before printing this e-mail Visit us at www.corestaff.com ******************************************************************************** Note: The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer. ******************************************************************************** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
