Ive had some of our users complain that they would like to close a mass number of their Change Requests all at once with set Scheduled dates and with set Actual End dates.
Many groups deal with low to no impact changes that only deal with a request for deploying a desktop/laptop to a user or some particular users or deploying some other hardware or software to user(s). At times our users complete the requests in the field and perform the services and then want to then go back in Remedy and close out the changes. I discovered that for some reason the Modify All operation was disabled on the CHG:Infrastructure Change form. Its an enabled feature on other forms such as HPD:Help Desk but for some reason it was disabled on this form. I know I can easily re-enable this option but I was wondering if anyone else has done so and if anyone know of any gotchas if you do this? (do the Approval process steps start to mess up? Is there other data that is not set properly in the Change tickets that are mass updated via Modify All?) AR System 7.01 patch 008 Approval Server 7.01 Change Management 7.02 patch 005 Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
