We are having a fairly serious problem in IM 7.03. Sometimes - and with no consistency - users will get a "unique index violation" error when creating an incident. After extensive research I've found the following to be true: 1.) The error is valid. 2.) The error happens because the system is trying to insert a duplicate Incident Number into the HPD:Help Desk form 3.) The duplicate Incident Number that is attempting to be saved did NOT come from the same user - therefore it's not a client workflow issue. IE - it's not a workflow bug where the field isn't being cleared out on the client between creations of incidents. 4.) There appear to be old/extra records in "HPD:CFG Ticket Num Generator" from the past two days. There are no entries prior to Monday Does anyone know how the form "HPD:CFG Ticket Num Generator" works in terms of when/how it gets emptied? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227
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