Dumb question - in your original post you had the line you added to the ar.conf in quotes.
You do not actually have the quotes in the AR.CONF file right? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Batwe, Saurabh [NCSUS Non-J&J] Sent: Wednesday, August 13, 2008 2:41 PM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 Hi Bill / Mario, I tried restarting the ARServer several times. I am still getting the error. Thanks Saurabh Batwe Project Manager Tata Consultancy Services Ltd. work: +1-908-655-4090 cell: +1-848-391-8178 On behalf of: Information Technology Services 1003, Route 202N, Raritan, NJ, 08869 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, August 13, 2008 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 No, just the AR Server process. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Batwe, Saurabh [NCSUS Non-J&J] Sent: Wednesday, August 13, 2008 11:08 AM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 Hi Thanks for your reply. Server restart means the UNIX box need to be restarted? Thanks Saurabh Batwe Project Manager Tata Consultancy Services Ltd. work: +1-908-655-4090 cell: +1-848-391-8178 On behalf of: Information Technology Services 1003, Route 202N, Raritan, NJ, 08869 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, August 13, 2008 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 I've experienced this with a total of 5 servers now. As mentioned below a server restart is mandatory. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ________________________________ From: Action Request System discussion list(ARSList) on behalf of Mario Roehr Sent: Wed 8/13/2008 7:11 AM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 Hello Saurabh, I faced the same problem... restart of arserver fixed that issue. hth Mario ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"