Dumb question - in your original post you had the line you added to the
ar.conf in quotes.

You do not actually have the quotes in the AR.CONF file right? 

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Batwe, Saurabh [NCSUS Non-J&J]
Sent: Wednesday, August 13, 2008 2:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error when opening the server information with user tool
7.1 patch-4

Hi Bill / Mario,

I tried restarting the ARServer several times. I am still getting the
error.

Thanks
Saurabh Batwe
Project Manager
Tata Consultancy Services Ltd.
work: +1-908-655-4090
cell: +1-848-391-8178
On behalf of:
Information Technology Services
1003, Route 202N, Raritan, NJ, 08869
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Wednesday, August 13, 2008 2:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error when opening the server information with user tool
7.1 patch-4

No, just the AR Server process. 

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Batwe, Saurabh [NCSUS Non-J&J]
Sent: Wednesday, August 13, 2008 11:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error when opening the server information with user tool
7.1 patch-4

Hi Thanks for your reply.

Server restart means the UNIX box need to be restarted?

Thanks
Saurabh Batwe
Project Manager
Tata Consultancy Services Ltd.
work: +1-908-655-4090
cell: +1-848-391-8178
On behalf of:
Information Technology Services
1003, Route 202N, Raritan, NJ, 08869
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Wednesday, August 13, 2008 10:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error when opening the server information with user tool
7.1 patch-4

I've experienced this with a total of 5 servers now.  As mentioned below
a server restart is mandatory.
 
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157

________________________________

From: Action Request System discussion list(ARSList) on behalf of Mario
Roehr
Sent: Wed 8/13/2008 7:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error when opening the server information with user tool
7.1 patch-4



Hello Saurabh,

I faced the same problem... restart of arserver fixed that issue.

hth
Mario

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