Your fundamental decision will be whether to go single-tenancy or multi-tenancy in the application, since that affects all of the company-level permissions (not roles) on tickets and work logs. It is made more complicated by the fact that the multi-tenancy implemented in ITSM 7 is only half-baked, so it can cause as many problems as it solves.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Friday, August 15, 2008 6:50 AM To: arslist@ARSLIST.ORG Subject: Permissions question..... ** We finally have our system built and are starting to think about permissions for the users. Is there a central place where the possible permissions are listed or described? I've tried to scan the manuals but didn't find anything like that...but maybe I wasn't looking in the right place....but are they listed anywhere or just spread out throughout the ton of manuals...? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
